JISSEL MORALES
North Hollywood,CA
Summary
Community manager with a background in multifamily operations, overseeing leasing, delinquency follow-up, resident service, and site standards across a 430-unit portfolio. Brings hands-on experience with budgets, operating reports, staff and vendor coordination, and lease compliance in fast-paced property environments.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Community Manager
Jones and Jones Communities
Los Angeles, CA
12.2023 - 09.2026
- Supported day-to-day operations for 430 units across seven communities and 12 buildings by coordinating leasing, resident services, maintenance, and site standards.
- Processed applications, move-ins, renewals, move-outs, notices, rent collection, and delinquency follow-up while maintaining lease and fair housing compliance.
- Built targeted marketing plans to promote vacant units through online listings and print media ads, increasing visibility and attracting potential residents.
- Guided prospective residents through apartment tours and community amenities.
- Explained lease terms, fees, and application requirements for multifamily properties.
- Assisted onsite staff and vendors by prioritizing work orders, unit turns, preventive maintenance inspections, and repair projects.
- Coordinated with maintenance teams and contractors to support timely turnovers after move-outs.
- Followed up with delinquent tenants to support timely rent collection.
- Issued non-payment notices to delinquent tenants in line with lease, county, and state regulations.
- Resolved resident concerns and coordinated with maintenance vendors and counsel on sensitive matters.
- Tracked budgets and expenses, prepared operating reports, and shared property needs and proposals with leadership and ownership for decision-making.
- Prepared monthly reports covering financial performance data, including revenue growth and expenses incurred.
- Negotiated leases, rental agreements, and other contract documents tied to property management activities.
- Reviewed staff performance to identify training needs or staffing changes when required.
- Guided junior team members in professional growth, improving team skills and service quality.
- Attended industry conferences and events to stay current on property management technologies and practices.
- Scheduled move-ins, lease signings, and resident appointments.
- Maintained lease files, resident records, and property management system entries.
- Supported property leasing goals through follow-up with prospects and residents.
- Applied cost-saving measures when appropriate to lower overhead without affecting quality standards.
- Processed rental applications and verified resident documentation.
Property Supervisor
Garcia Family Investment LLC
Van Nuys, CA
11.2013 - 12.2023
- Supported multifamily property operations by improving leasing steps, resident communication, rent collection, maintenance tracking, and lease record upkeep.
- Coordinated repairs with vendors and capital upgrades through vendor communication, property checks, and follow-up on service requests.
- Tracked income and expenses and shared operational updates with ownership for decision-making support.
- Managed daily operations for investment properties for family investment properties and resident relations.
- Inspected units, common areas, and property conditions for compliance.
- Managed lease documents, renewals, and resident records.
- Resolved tenant concerns and shared policy updates.
- Scheduled property walkthroughs and follow-up work orders.
- Monitored rent payments and supported delinquency notices.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits, and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Conducted apartment tours for prospective tenants and answered property questions.
- Reviewed contractor bids for repairs and maintenance for repairs, renovations, and general maintenance.
Residential Construction Supervisor
VMC Construction
North Hollywood, CA
08.2013 - 10.2018
- Supervised residential framing, roofing, and finish crews.
- Supervised residential construction tasks by coordinating schedules, materials, suppliers, site safety, and quality checks.
- Coordinated daily schedules with subcontractors and trade partners on projects.
- Inspected workmanship for code compliance and quality standards.
- Tracked project budgets and organized documentation for project closeout.
Education
High School Diploma -
Van Nuys Community Adult School
Van Nuys, CASkills
- Lease administration
- Fair housing compliance
- Lease negotiations
- Property management software
- Budget and financial reporting
- Income and expense management
- Payment processing
- Operations management
- Property inspections and maintenance
- Resident and vendor relations
- Tenant laws
- Team supervision and training
- Staff training
- Staff coordination
- Project management
- Customer relationship management
- CRM software expertise
- Microsoft Office Suite proficiency
- Property tour coordination
- Multilingual communication
- Written communication
- Verbal communication
- Business development
- Payment processing
- Project management
- English and Spanish
- Verbal communication
- Property management software
- English and Spanish
Personal Information
Title: PROPERTY MANAGER
Certification
California Real Estate Salesperson License | Issued February 2016
Languages
Spanish
Native/ Bilingual
Timeline
Community Manager
Jones and Jones Communities
12.2023 - 09.2026
Property Supervisor
Garcia Family Investment LLC
11.2013 - 12.2023
Residential Construction Supervisor
VMC Construction
08.2013 - 10.2018
High School Diploma -
Van Nuys Community Adult School