Jizzelle Vilches
San Fernando,CA
Summary
Reliable, patient focused nursing professional with excellent patient care and charting skills gained through experience. Compassionate and technically skilled in attending to patients in diverse health care settings.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Renaissance Imaging Center
Northridge
02.2023 - Current
- Fully trained and in Radiant and AIDET, Radiology Scheduling, Registration, Insurance Work Queues, and Mastered Radiology Booking Guidelines
- Averages volume of 1041 inbound calls per month and average of 555 outbound calls per month when scheduling radiology appointments from Radiology Work Queue
- Answering incoming calls from patients and hospital staff
- Schedules, reschedules and cancels patient Radiology exams for non CHA and CHA patients in EPIC while following Radiology Scheduling booking guidelines and workflow
- Register and create electronic medical records for new patients in EPIC
- Responsible for managing and maintaining Radiology Schedule Work Queues by outreaching patients up to three times to schedule radiology exams
- Remove order from Work Queues and send back to ordering provider department if scheduling exam is unsuccessful, utilizing removal reason options
- Defers orders in EPIC when patients are not ready to book future exams
- Screen Mammogram orders to determine scheduling nature of routine vs Diagnostic testing
- Research order and previous records in EPIC Chart Review before contacting patient to ensure proper scheduling and correct order is in EPIC system
- Develops strong working relationships with Radiology managers, Referral Coordinators, and Front Desk staff
- Confirm insurance authorization via EPIC
- Point person for Ancillary Order Transcription
- Answers scheduling questions raised by Radiology Technicians
- Responsible for processing daily faxes from external providers for Radiology scheduling
- Greets callers with enthusiasm, answering all phone calls by second ring
- Able to stay calm and deescalate callers
- Applies AIDET skills on daily basis when communicating with callers and colleagues
- Sets up three-way calls with patient and interpreter
- Accurately routes calls to appropriate destinations
Caregiver
Sunrise Senior Living
West Hills
12.2018 - Current
- Dementia communication strategies
- Anxiety reduction
- Social interaction
- Cognitive support
- Bathing & personal hygiene
- Dressing assistance
- Meal & feeding support
- Wheelchair transfer
- Reading, games and activities on and off site
- Independent living facilitation
- Ensured complete documentation
Patient Care & Safety
Stoney Point Health Care Center
Chatsworth
03.2021 - 01.2023
- Patient care & safety
- Diagnostic testing
- Medical terminology
- Electronic medical records
- Vital signs & patient monitoring
- Medication administration
- Privacy/HIPAA regulations
- Patient advocacy and support
- Personal caregiver
- Companionship and comfort care for senior citizen resident of assisted living and memory care communities.
- Providing personable and customized professional in responding to resident needs with gentle touch and caring attitude centered on treating all with dignity and respect.
- Assist residents with daily living and provision of fun and engaging activities to ensure that their days are happy and fulfilling.
- Provide dignified care to residents of both assisted living and memory care communities, including individuals living with all stages of Alzheimer’s and dementia disease.
Medical Biller Intern
Castle Dermatology
12.2017 - 01.2018
- Record Keeping
- Patient Statements
- Appeal Letters
- Insurance Verifications
- Account Settling
- Collections & Reemissions
- Payments
- Patient Data Entry
- Medicare and MediCal filing
Financial Aid Advisor
UEI
06.2016 - 10.2017
- Enrolling New Students
- Follow up for Documentation
- Assisting Student Phone Calls
- Review/Verify Documentation
- Reporting Student Eligibility
- Posting Billings & Receipts
- While at UEI, I was responsible for Posting & Billing on Students Ledger Accounts
- Direct in-person email and phone communication with students and/or Parents concerning student ledger balances.
- Management of Multiple student status lists to ensure proper communication timing.
- Collection of Payments to drive financial results
Hostess
Denny’s Americas Diner
12.2015 - 10.2017
- Customer Service
- Light Cleaning
- Greeting Customers
- Phone Orders
- Cash Handling
- Back-up Servers
- Register
Receptionist
Prestige Builders
03.2015 - 10.2017
- Payroll
- Insurance Coordination
- Data Entry
- Time Cards
- Estimates
- Customer Service
- Scheduling
- Switchboard
- While at Prestige Builders, I was responsible for creating a comfortable and professional environment.
- I enjoyed creating a well efficient workplace.
- I also enjoyed finding new ways to be time savvy by going paperless using Excel while not losing the value.
Medical Biller
Tri Valley Dermatology
- Confirming appointments
- Scheduling for Mission Hills location and Palmdale location
- Answering all incoming calls about 50-70
- Pulling up referrals through their IPA
- Checking eligibility and insurance benefits
- Requesting referrals
- Inputting new patient demographics
- Checking out patients
- Scheduling new patients, follow ups, consultations, nurse visits, laser treatments, Mohs surgery, biopsy
- Knowledge of cosmetic fillers, Botox, Cosmetic lasers
- Medical records in charge of obtaining referrals to surgeons referring out to sending progress notes and any medical records
- Rooming patients
- Scheduling pick-ups for labs
- In charge of sanitizing tools
Education
Medical Billing and Insurance Coding -
United Education Institute
Encino, CASkills
- Medical Billing
- Patient / Customer Relations
- Medical Terminology
- Medical Coding
- Medical Law & Ethics
- Patient Statements
- Medical Insurance
- Collections
- Authorizations & Referrals
Timeline
Certified Nursing Assistant
Renaissance Imaging Center
02.2023 - Current
Patient Care & Safety
Stoney Point Health Care Center
03.2021 - 01.2023
Caregiver
Sunrise Senior Living
12.2018 - Current
Medical Biller Intern
Castle Dermatology
12.2017 - 01.2018
Financial Aid Advisor
UEI
06.2016 - 10.2017
Hostess
Denny’s Americas Diner
12.2015 - 10.2017
Receptionist
Prestige Builders
03.2015 - 10.2017
Medical Biller
Tri Valley Dermatology
Medical Billing and Insurance Coding -
United Education Institute