Jizzelle Vilches
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Prestige Builders
Mission Hills
12.2024 - 12.2025
- Payroll
- Insurance Coordination.
- Data Entry.
- Time Cards.
- Estimates
- Customer Service.
- Scheduling
- Switchboard
- While at Prestige Builders, I was responsible for creating a comfortable and professional environment.
- I also enjoyed finding new ways to be time-savvy by going paperless using Excel, while not losing the value.
Radiology Scheduler
Renaissance Imaging Center
Northridge
02.2023 - 12.2024
- Fully trained in Radiant and AIDET, Radiology Scheduling, Registration, Insurance Work Queues, and mastered Radiology Booking Guidelines.
- Answering incoming calls from patients and hospital staff.
- Register and create electronic medical records for new patients in EPIC.
- Responsible for managing and maintaining Radiology Schedule Work Queues by outreaching to patients up to three times to schedule radiology exams.
- Remove the order from Work Queues and send it back to the ordering provider department if scheduling the exam is unsuccessful, utilizing removal reason options.
- Defers orders in EPIC when patients are not ready to book future exams.
- Screen mammogram orders to determine the scheduling nature of routine vs. diagnostic testing.
- Research the order and previous records in the EPIC Chart Review before contacting the patient to ensure proper scheduling and that the correct order is in the EPIC system.
- Confirm insurance authorization via EPIC.
- Point person for ancillary order transcription.
- Answers to scheduling questions raised by Radiology Technicians.
- Responsible for processing daily faxes from external providers for radiology scheduling.
- Applies AIDET skills on a daily basis when communicating with callers and colleagues.
- Sets up three-way calls with the patient and the interpreter.
- Accurately routes calls to appropriate destinations.
Certified Nursing Assistant
Stoney Point Health Care Center
West Hills
03.2021 - 01.2023
- Patient care & safety
- Diagnostic testing
- Medical terminology
- Electronic medical records
- Vital signs & patient monitoring
- Medication administration
- Privacy/HIPAA regulations
- Patient advocacy and support
- Companionship and comfort care for senior citizen resident of assisted living and memory care communities.
- Providing personable and customized professional in responding to resident needs with gentle touch and caring attitude centered on treating all with dignity and respect.
- Assist residents with daily living and provision of fun and engaging activities to ensure that their days are happy and fulfilling.
- Provide dignified care to residents of both assisted living and memory care communities, including individuals living with all stages of Alzheimer’s and dementia disease.
Education
Medical Billing and Insurance Coding -
United Education Institute
Encino, CA12.2017
Skills
- Medical billing
- Patient/customer relations
- Medical terminology
- Medical law and ethics
- Insurance verification
- HIPAA compliance
- Certified coding specialist
- Authorizations and referrals
- Radiology scheduling
- Radiology procedures
Certification
- Certified Nursing Assistant, 02/01/23
- BLS and CPR Certified, Current
Languages
Spanish, Fluent
Timeline
Receptionist
Prestige Builders
12.2024 - 12.2025
Radiology Scheduler
Renaissance Imaging Center
02.2023 - 12.2024
Certified Nursing Assistant
Stoney Point Health Care Center
03.2021 - 01.2023
Medical Billing and Insurance Coding -
United Education Institute