J'Lyn Brown
Augusta,GA
Summary
I am a dedicated and results-driven professional with expertise in project management, technical guidance, and problem-solving. I am seeking a position to effectively manage connection projects, provide technical guidance, and drive project success using my skills and experience.
Overview
4
4
years of professional experience
Work History
Client Support Specialist
ADP
06.2022 - Current
- Served as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more [via Inbound Calls and Service Connect].
- Interacted with team members across departments (Implementation, Benefits, Carrier Connections, and Tax) to research and resolve customer issues.
- Used TOPS, SAP, and Pi Ops to prepare and submit database statistics, graphs and charts to accurately track financial movements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
Student Services Specialist
Augusta University
12.2020 - 06.2022
- Implemented retention strategies to improve outcomes.
- Analyzed student academic records to assess educational and career goals through Banner and Axiom software.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Monitored curricula and course sequencing.
- Developed and implemented student guidance plans to foster academic success.
Secretarial Assistant
Baldwin High School
01.2020 - 07.2020
- Executed record filing system to improve document organization and management.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Maintained company handbook to outline policies and provide insights to company mission and values.
Education
BBA - Business Management
Augusta University
Augusta, GA08.2020
Skills
- Client Relationship Building
- Client Rapport Building
- Interpersonal and Written Communication
- Knowledgeable in Systematic Software
- De-Escalation Techniques
- Account Management
- Document and Records Management
- Work Prioritization
Timeline
Client Support Specialist
ADP
06.2022 - Current
Student Services Specialist
Augusta University
12.2020 - 06.2022
Secretarial Assistant
Baldwin High School
01.2020 - 07.2020
BBA - Business Management
Augusta University
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