Jaisha Laurent
Los Angeles,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Office Manager
La Brea Medical Clinic Pain Mgmt Inc.
Culver City, CA
08.2022 - Current
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Customer Service Representative
Nordstrom
Santa Monica, CA
12.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Case Manager
Tolwin Psychiatric
Culver City, CA
06.2016 - 09.2019
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Education
Certificate in Medical Billing & Insurance Coding -
Everest College
Los Angeles, CASkills
- Employee Supervision
- Expense Reporting
- Data Entry
- Conflict Resolution
- Strong Work Ethic
- Effective Multitasking
Timeline
Office Manager
La Brea Medical Clinic Pain Mgmt Inc.
08.2022 - Current
Customer Service Representative
Nordstrom
12.2021 - 08.2022
Case Manager
Tolwin Psychiatric
06.2016 - 09.2019
Certificate in Medical Billing & Insurance Coding -
Everest College