JMya Kite
Oxford,AL
Summary
Diligent, personable, and structured Customer Service Associate with 5+ years of exceptional experience in the industry. Recently graduated Allied Health student with a passion to expand knowledge on delivering first class customer service in hospital setting. Versed in basic knowledge in medical terminology, human resources, PC software, scheduling and analytics. Maintains highest standards of ethics, professionalism and regulatory compliance.
Overview
7
7
years of professional experience
Work History
Production Associate
Honda
12.2023 - Current
- Maintained flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Boosted team morale, fostering collaborative work environment through open communication and consistent feedback.
- Inspected approximately 400 final products per day to assess compliance with quality standards and established tolerances.
Customer Service Associate
REEDS Jeweler Pandora Boutique
12.2021 - 03.2023
- Helped approximately 100 customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Order Fulfillment Associate
Amazon Distribution Center
04.2020 - 08.2021
- Upheld positive work atmosphere through consistently displaying enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
Customer Service Associate
Footlocker
11.2017 - 03.2020
- Maintained clean and organized store environment, enhancing customer shopping experience.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Resolved customer complaints professionally, maintaining positive brand image and fostering long-term relationships with clients.
Education
Bachelor - Professional Health Sciences, Health Management
University of South Alabama
Mobile, AL05.2023
Skills
- Customer Service
- Critical Thinking
- Conflict Resolution
- Microsoft Excel
- Client Relations
- Microsoft Outlook
- Multi-line phone talent
- Certified in CPR/AED
- Healthcare Analytics
- Medical terminology knowledge
- Data entry proficiency
- Organizational Skills
Academic Honors Rewards
- Stimpson Brothers Leadership Scholarship Recipient
- The Society of Collegiate Leadership & Achievement Nominee
- Abeneefoo Kou Honor Nominee
- Honors Dean's List
- Dean's List
Relevant Coursework
EMS 210 Medical Terminology
EMS 440 Health Insurance/Managed Care
MGT 351 Human Resource Management
MGT 330 Management Theory and Practice
HS 170 First Aid
Timeline
Production Associate
Honda
12.2023 - Current
Customer Service Associate
REEDS Jeweler Pandora Boutique
12.2021 - 03.2023
Order Fulfillment Associate
Amazon Distribution Center
04.2020 - 08.2021
Customer Service Associate
Footlocker
11.2017 - 03.2020
Bachelor - Professional Health Sciences, Health Management
University of South Alabama