Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Jmya Pollard

Wesley Chapel,Florida

Summary

High-energy associate offering over 2 years of customer service and fulfilling the needs of others. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Enthusiastic Head Cashier with 2 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals and being a team player.

Overview

2
2
years of professional experience

Work History

Cashier

Publix
11.2022 - Current
  • Built relationships with customers to encourage repeat business.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped customers complete purchases, locate items, and join reward programs.

Sales Associate

Tillys
06.2022 - 11.2022
  • Recorded accurate and efficient records in customer database.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Cashier

Walmart
05.2021 - 04.2022
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Upsold additional products and services to customers, increasing revenue.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Pasco Hernando State College
Wesley Chapel, FL
05.2024

Skills

  • Coaching and Mentoring
  • Refunds and Exchanges
  • Money Handling
  • Cleaning and Sanitizing
  • Cash Management
  • Product Knowledge
  • Stocking and Replenishing
  • Credit and Cash Transactions
  • Receipt and Refund Issuance
  • Active Listening

Timeline

Cashier

Publix
11.2022 - Current

Sales Associate

Tillys
06.2022 - 11.2022

Cashier

Walmart
05.2021 - 04.2022

High School Diploma -

Pasco Hernando State College

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Jmya Pollard