JO ESPINOZA
Pure Physical Therapy & Pilates
McAllen,TX
2
Languages
11
years of professional experience
Experienced Patient Care Professional coordinating healthcare services with strong organizational skills and effective communication. Facilitates team collaboration to enhance patient experiences and outcomes. Manages patient records and scheduling while serving as a liaison between patients and medical staff to ensure high-quality care.
Work History
Patient Care Coordinator
4 Years 7 Months- Oversaw appointment scheduling to optimize high-volume clinic operations for multiple physical therapists and assistants.
- Assisted with verification of outpatient physical therapy insurance benefits. Obtained necessary pre-authorizations for services. Monitored Medicare cap limits diligently.
- Facilitated patient intake processes by coordinating onboarding, collecting medical histories, and educating patients on company policies and intake forms.
- Oversaw patient progress tracking to ensure timely transmission and receipt of signed plans of care (POC) with referring physicians.
- Assisted in collecting copays and managing patient balances. Supported negotiations with attorneys.
- Facilitated timely collection and provision of medical records for insurance companies, healthcare providers, and legal representatives.
- Managed patient check-in and check-out processes, ensuring timely and efficient service delivery.
- Trained new front office staff on operational procedures and customer service protocols, fostering team effectiveness.
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
FAMILY SUPPORT COORDINATOR
2 Years 2 Months- Presented programs from Harlingen Transition Center to stakeholders and community in English and Spanish, fostering awareness and engagement.
- Guide parents in building strong and positive interactive skills with their children to make parenting less challenging.
- Coordinate events for Outreach with our Stakeholders for the Community.
- Discuss programs involved with the Harlingen Transition Center to Stakeholders and the Community in both English and Spanish.
- Complete purchases for the Parent Educators and Leads.
- Facilitated development of strong, positive interactive skills in parents, enhancing parenting effectiveness.
- Led Social Committee to ensure compliance with CARF requirements, promoting best practices and standards.
- Utilized virtual platforms to enhance engagement and accessibility.
- Coordinated family support services, ensuring alignment with organizational goals and client needs.
LEAD THERAPY TECHNICIAN
4 Years 1 Month- Welcomed and comforted patients by addressing questions and concerns, enhancing their experience and understanding of therapy.
- Assisted patients with their needs during therapy sessions. while verbally and physically demonstrating desired home exercise program involving extremity.
- Enter medical information from referring physician onto WebPT (Electronic Medical Records). Utilized each patient's exercise log to reflect recent changes as well as report progress to the therapist. Managed the equipment and facility to ensure safety and sanitation.
- Assisted patients with therapeutic exercises and modalities to enhance recovery and improve mobility.
- Educated patients on home exercise routines to promote independence in rehabilitation.
- Monitored patient progress, documenting outcomes and adjusting treatment plans as needed.
Education
Bachelor of Science - Kinesiology Minor in Health
Associate of Arts - Kinesiology
Skills
HIPAA compliance
Insurance verification
Documentation
Appointment management
Organizational skills
Customer service
Critical thinking skills
Interdepartmental collaboration
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Producing 62 days of 100% IE arrival rate and 44 days of 93.5% arrival rate currently.
- Increased quality of care by developing new tracking and assessment methods.
- Maintain the 100% leads to conversion rate.
- Managed caseload average of 450 patients each month.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References upon request
Awards
Pure PT & Pilates Core Value Awards :
Won 3 out or 5
- Covalent Bond
- Forrest Gump
- Win an Oscar
Alpha Sigma Tau Sorority
Vice President of Member Development
Timeline
Patient Care Coordinator
Pure Physical Therapy & Pilates
03.2022 - CurrentRead More
FAMILY SUPPORT COORDINATOR
BCFS HHS - PROJECT HOPES
01.2020 - 03.2022Read More
LEAD THERAPY TECHNICIAN
RGV HAND THERAPY CENTER
07.2015 - 08.2019Read More
University of Texas - Rio Grande Valley
Bachelor of Science from Kinesiology Minor in Health
Read More
South Texas College
Associate of Arts from Kinesiology
Read More