Jo Johnson
Saginaw,MN
Summary
Accomplished professional bringing 6 years of progressive leadership experience. Remarkable understanding of marketing, sales and business operations. Talent for spotting problems and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Boulder Trail Dental
11.2025 - Current
- Coordinated patient scheduling and communication to optimize appointment flow and enhance patient satisfaction.
- Managed insurance verification processes, ensuring accurate coverage and reducing claim denials.
- Collaborated with dental providers to ensure seamless communication regarding treatment plans and patient needs.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Spa Director
Pebble Spa
04.2021 - 11.2025
- Conducted regular staff meetings, informing team members of new spa services and policies.
- .Opened and closed spa according to standard procedures.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Greeted spa guests warmly to create positive first impression of establishment.
- Received new spa supplies inventory and restocked work areas and shelves.
- Resolved customer issues promptly to build loyalty.
Front Desk Manager
The Suites Hotel
07.2016 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phones
- Payment methods utilized: Credit card settlements /direct cash
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Cross trained in both housekeeping & breakfast departments
- Completed monthly bonus chart for all front desk staff
Front Desk Overnight Associate
Days Inn Lakewalk
01.2016 - 07.2016
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Worked as Overnight Lead Desk Associate
- Completed Sales Audit
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Superior High School
Superior05-2013
Skills
- Customer service experience
- Active Listening
- Customer Relationship Management
- Store Operations
- Schedule Management
- Team Collaboration
- Compliance Requirements
- HIPAA compliance
- Insurance practices
Timeline
Patient Care Coordinator
Boulder Trail Dental
11.2025 - Current
Spa Director
Pebble Spa
04.2021 - 11.2025
Front Desk Manager
The Suites Hotel
07.2016 - 04.2021
Front Desk Overnight Associate
Days Inn Lakewalk
01.2016 - 07.2016
High School Diploma -
Superior High School