Jo Williams
Apex,NC
Summary
Resourceful and adaptable professional with over 20 years of experience in business management, customer service, and creative design. Renowned for strong communication skills, meticulous attention to detail, and a goal-oriented approach. Proven ability to manage multiple priorities with a positive attitude and adaptability in dynamic environments. Eager to leverage my skills and experience to contribute effectively in a new role.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
MedPro Repair Inc.
05.2024 - Current
- Conduct outbound calls to current and prospective customers, focusing on service satisfaction and new offerings
- Maintain a professional and positive approach in all customer interactions
- Work independently in remote environment, ensuring high productivity and effective task management.
- Developed and implemented comprehensive customer management database using Google Sheets, streamlining the tracking of customer interactions, feedback, and follow-up processes
- Created automated systems for data entry and reporting, including custom dashboards and performance metrics, enhancing data accuracy and operational efficiency
- Trained team members on database functionality and best practices, ensuring effective utilization and consistent data management
- Continuously optimized the database based on user feedback and evolving requirements, improving functionality and user experience.
Small Business Owner
Lavender Lane Flowers And Gifts
10.2018 - 01.2024
- Established and operated successful floral retail store, overseeing all aspects from concept to daily management
- Grew the business to achieve annual revenue of over $400,000 through strategic planning and execution
- Implemented business strategies for market analysis, product positioning, and growth
- Managed inventory, supplier relations, and logistics to ensure smooth operations
- Designed floral arrangements for diverse events, including weddings and corporate functions
- Oversaw sales operations across multiple channels, ensuring excellent customer service
- Managed website and POS system, including product updates and inventory management
- Led marketing efforts, including social media, promotions, and community outreach
- Supervised and trained staff, managed budgets, and handled financial planning and payroll.
Floral Designer - Part Time
Preston Flowers
05.2016 - 09.2018
- Created custom floral arrangements for various occasions, working closely with clients to meet their needs
- Collaborated on unique designs and processed orders efficiently
- Demonstrated adaptability and quick learning in a dynamic environment.
Education
Bachelor of Commerce - Accounting
University of Johannesburg
Johannesburg, South AfricaCertificate - Photography
The Photography Institute
01.2010
High School Diploma -
Roosevelt High School
Johannesburg, South Africa01.1997
Skills
- Customer Service & Relations: Expertise in maintaining high levels of customer satisfaction and managing client relationships
- Leadership & Management: Proficient in team leadership, staff training, and operational oversight
- Problem Solving: Strong ability to address issues promptly and find effective solutions
- Attention to Detail: Highly accurate in executing tasks and managing data, ensuring quality and precision
- Communication: Excellent verbal and written communication skills, adept at conveying information clearly and effectively
- Goal-Oriented: Focused on achieving objectives and driving results through strategic planning and execution
- Adaptability: Flexible and responsive to changing priorities and environments, thriving in both structured and evolving settings
- Accounting & Bookkeeping: Experienced with financial management using QuickBooks Online
- Data Management: Skilled in using Google Sheets for data organization and reporting
- Remote Work: Competent in managing tasks and productivity in remote work setting
- Sales & Marketing: Effective in driving sales through strategic marketing and promotional efforts
- Inventory Management: Adept in controlling stock levels, supplier negotiations, and logistics
- Creative Design: Advanced skills in floral design and visual merchandising
Timeline
Customer Service Representative
MedPro Repair Inc.
05.2024 - Current
Small Business Owner
Lavender Lane Flowers And Gifts
10.2018 - 01.2024
Floral Designer - Part Time
Preston Flowers
05.2016 - 09.2018
Bachelor of Commerce - Accounting
University of Johannesburg
Certificate - Photography
The Photography Institute
High School Diploma -
Roosevelt High School