Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Joan Cross

Rockford

Summary

A hardworking, social, motivated worker with a focus on connection and precision. Enjoys both tedious, precise tasks and dynamic new experiences. Moves through the workplace with maturity, openness, and commitment.

Overview

2
2
years of professional experience

Work History

Sales Associate

Eventnetwork/Frederik Meijer Gardens
Grand Rapids
06.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Organized stockroom shelves according to size, color or style.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.

Retail Team Member

Kilwins Chocolates & Ice Cream
Grand Rapids
07.2023 - 08.2023
  • Assisted customers with product selection, payment, and returns.
  • Ensured safety of the store environment at all times by following safety protocols established by the organization.
  • Greeted customers and provided assistance to them in the store.
  • Maintained cleanliness of the store by organizing displays and cleaning up after customers.
  • Made, weighed, and sold a variety of food products

Education

High School Diploma -

Rockford Senior High School
Rockford
05-2025

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Product knowledge
  • Conflict resolution
  • Time management
  • Collaboration
  • Friendly and outgoing
  • Multi-tasking

Affiliations

  • Theatre
  • Music
  • Writing
  • Critical Thought
  • Art
  • Sewing
  • Reading

Accomplishments

  • Academic Wall of Fame (Rockford High School)
  • Section Leader awards, three consecutive years (Rockford High School Choirs)
  • HERO of the Month, May 2025 (Frederik Meijer Gardens/Event Network)

Languages

American Sign Language
Limited

Timeline

Sales Associate

Eventnetwork/Frederik Meijer Gardens
06.2024 - Current

Retail Team Member

Kilwins Chocolates & Ice Cream
07.2023 - 08.2023

High School Diploma -

Rockford Senior High School

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