Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joan E. Evans

Converse

Summary

Experienced retail and food service associate skilled in inventory management, customer engagement, and team leadership. Demonstrates a commitment to operational excellence and customer satisfaction, leveraging effective communication to foster teamwork and enhance service delivery across diverse departments.

Overview

26
26
years of professional experience

Work History

Fashion Team Associate

Wal-Mart
San Antonio
07.2000 - Current

Overnight Stocker (June 2000 – September 2010)

Department Manager (January 2011- September 2012)

Bakery Associate (October 2011 – October 2017)

Deli Associate (January 2018 – January 2019)

TA Apparel Associate (March 2019 – June 2023)

  • Cleans and maintains sales area, storerooms, and equipment
  • Reports and records loss and damages to supervisor
  • Receive, handle, sort, stack, shelve and organize goods and supplies.
  • Orders, inspects, records delivery and prepares inventory reports.
  • Prepares merchandising displays according to plans.
  • Uses computers to verify, print and price tags and labels.
  • Prepare, package and decorate bakery goods.
  • Maintains displays and performs inventories, cleans bakery area and equipment.
  • Assist customers with purchases, manages inventory and maintains deli area and equipment.
  • Assist customers with orders and operate register.
  • Assist customers with complaints, problems and merchandise returns.
  • Manages and delegates duties for 10 department members

Manager

McDonald's
Converse
01.2019 - 02.2019
  • Oversaw daily operations and staff schedules for efficient restaurant management.

Cake Decorator

HEB Grocery Store
San Antonio
10.2017 - 12.2017
  • Managed inventory of baking supplies and tools for efficient operations.
  • Designed intricate cake decorations for various occasions and themes.
  • Collaborated with customers to create personalized cake designs and flavors.

Inventory Specialist

Lowes Home Improvment
San Antonio
10.2010 - 07.2011
  • Conducted regular stock audits to maintain accurate inventory records.
  • Collaborated with team members to optimize storage and organization of products.
  • Assisted customers in locating items and provided product information.
  • Managed inventory levels using company software to ensure product availability.

Education

Diploma -

West Frankfort Community H.S.
West Frankfort

Skills

  • Assist manager with maintaining records, ordering and monitoring and rotating supplies
  • Performs inventories, records data and prepares reports
  • Performs calculations to scales and converts recipe measurements for prepared foods
  • Uses effective communication to receive and record customer orders
  • Operates electronic equipment such as Point Of Sale terminals, scales, PC computers, handheld computers and devices, radio and communication equipment
  • Excellent at time management, multi-tasking and prioritizing work tasks
  • Provides impeccable customer service via effective communication Listens to customers' needs and concerns then recommends appropriate products or solutions to ensure customer satisfaction
  • Unloads, inspects, and receives delivered materials
  • Safely lifts materials and equipment weighing 50-80 pounds
  • Uses, maintains and cleans restaurant, bakery and deli equipment such as slicers, mixers, fryers, grills and ovens
  • Operates material handling equipment to include pallet jacks, cart pullers, cardboard bailer and trash compactors
  • Prepare samples and tests sanitizing solutions and baths for cleaning food preparation equipment
  • Inspects and rotates stock and raw materials
  • Conducts performance monitoring and informal feedbacks for department members
  • Applies risk management to account for stock weight distribution
  • Utilizes critical thinking and decision-making abilities

References

  • Adrian Hinojosa, Building Maintenance Mechanic, (210) 426-5460
  • Oriana Towels, Legal Assistant, (713) 882-4278
  • Cathy Hickey, Loan Officer, (210) 347-1194

Timeline

Manager

McDonald's
01.2019 - 02.2019

Cake Decorator

HEB Grocery Store
10.2017 - 12.2017

Inventory Specialist

Lowes Home Improvment
10.2010 - 07.2011

Fashion Team Associate

Wal-Mart
07.2000 - Current

Diploma -

West Frankfort Community H.S.
Joan E. Evans