Joan Finnegan
Altoona,PA
Summary
Driven Sales Associate with proven expertise in customer service and cash handling accuracy honed at Sheetz. Excelled in building customer loyalty and fostering positive engagements, leveraging exceptional communication skills and a goal-oriented approach. Demonstrated ability to adapt and thrive in fast-paced environments, enhancing team productivity and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Sales Associate
Sheetz
05.2004 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Diploma - General Studies
Altoona Area High School
Altoona, PA06.1980
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Verbal/written communication
- Cash Register Operation
- Cash Handling Accuracy
- Client Service
- POS System Operation
- Professional Demeanor
- Retail Store Operations
- Adapt to diverse groups
- Cleaning techniques
- Guest Relations
- Payment Processing
- Point of sale operation
- Fitting room maintenance
- Dining area maintenance
- Honest and Dependable
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Reliable and Responsible
- Customer Assistance
- Organization
- Adaptable and Flexible
- Creative Thinking
- Positive Customer Engagement
- Team Cooperation
- Decision-Making
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Building Customer Loyalty
- Ability to Lift 40 pounds
- Safety and Cleanliness Standards
- Basic Mathematics
Timeline
Sales Associate
Sheetz
05.2004 - 10.2020
Diploma - General Studies
Altoona Area High School