JOAN QUAM

• Managed customer relationships through personalized communication and support.
• Assisted clients in navigating banking products and services effectively.
• Collaborated with team members to enhance customer service initiatives.

• Duties include deposits, withdrawals, processing loan payments, cashier checks, answering phones, and most importantly great customer service.

• Managed performance of team members, conducted performance appraisals, and recommended promotions.
• Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.
• Drove shrink results through compliance with guidelines and handled safety, loss prevention, and cash-handling procedures.
• Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.
• Worked on sales floor and interacted with customers and employees to maximize and expand potential.
• Issued detailed responses to complaints resolving customer service issues with timeliness and organization.
• Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
• Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.

• Operated and trained employees on POS system functions for smooth front-end operations.
• Greeted customers, anticipated needs, and offered superior customer service.
• Assigned cash drawers and reconciled transactions following each shift.
• Operated as front-line manager focused on executing store functions through empowered staff members.
• Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.