Joan Reynolds
Instructor
Colorado Springs,CO
Summary
Senior level adult educator, with strong background in planning, design, development and implementation with an emphasis training strategy for designated application(s). Extensive experience in live virtual on-line instruction and traditional classroom instruction in computer applications and software instruction.
Passionate Instructor offering providing courses to students of varying abilities. Recognized for delivering meaningful and informative lectures and maintaining classroom environment conducive to learning. In-depth understanding of different learning techniques and tools. Consistently creates intriguing lessons to challenge students.
Overview
17
17
years of professional experience
1
1
Microsoft Certified Application Specialist Master
2
2
Regis - Adult Learning and Training Certification
3
3
TEFL FULLCIRCLE – 120-hour Advanced Certificate in Teaching Engl
Work History
Applications Instructor
New Horizons
Colorado
01.2016 - 02.2020
- Facilitated Live onsite and Live virtual online classes, from five to nineteen students
- Exceptional instructor score average 8.71, based on a scale of 0 – 9
- Monitored training effectiveness through observation and evaluation with the ability to accommodate all learning styles
- Created technical learning materials
- Accolades from both students and peer instructors for being a patient, compassionate instructor.
- Developed and implemented lesson plans to instruct students on the principles of mathematics, science and English.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Created a positive learning environment by establishing open communication with students and colleagues.
- Monitored student behavior in order to maintain an effective teaching environment.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Provided feedback on student assignments such as essays, research papers or lab reports.
- Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
ESL Instructor
CATHOLIC CHARITIES
08.2015 - 05.2016
- Created and facilitated classes for diversified range of ESL students.
- Developed and implemented effective lesson plans to meet the individual needs of students.
- Conducted assessments, monitored student progress and provided feedback on learning objectives.
- Organized classroom activities to promote English language development among students.
- Encouraged students to use English in class discussions and debates.
- Provided instruction in reading, writing, speaking and listening skills with an emphasis on pronunciation.
- Utilized a variety of teaching methods such as role-play, games, projects, field trips and visual aids to engage students in the learning process.
- Adapted materials for ESL learners based on their level of proficiency in English.
Sales Support
MARATHON MEDICAL CORPORATION
10.2013 - 03.2014
- Trained office staff on Microsoft Outlook, Excel and Word products.
- Designed internal/external website and provided superior customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Computer Instructor
ACCOUNTING AND BUSINESS SCHOOL OF THE ROCKIES
05.2011 - 10.2013
- Taught classes in Basic Computer Skills including Word, Excel, PowerPoint, Outlook and Access
- Created teaching material including graded lab projects
- Designed and facilitated classes with various refugee class loads in conjunction with the Springs Institute
- Worked directly with work force centers teaching real world computer skills and employment readiness development.
- Provided technical support to students and staff on various software programs.
- Instructed classes on topics including computer hardware, operating systems, programming languages, web design and digital media production.
- Conducted assessments of student performance throughout the course.
- Developed class materials such as handouts, quizzes and exams.
- Monitored student progress by evaluating their work regularly.
- Used multimedia resources to enhance instruction and explain concepts effectively.
Computer Teacher
FALCON INTERNATIONAL SCHOOL
01.2010 - 05.2011
- Taught computer classes from K-12 in Costa Rica, consisting of intro to computers, computer safety and security, software programs to assist with other classes, Microsoft Office Suite, Windows XP, Video classes
- Provided assistance with video projects for the Google Science Fair.
- Provided instruction on the basics of computer hardware and software to students in a classroom setting.
- Developed and implemented lesson plans that engaged students with interactive activities.
- Conducted assessments to evaluate student comprehension of course material.
- Created instructional materials for classes, including handouts, presentations, and demonstrations.
- Taught internet safety tips and online etiquette.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
- Reviewed assignments submitted by students and provided feedback on areas where improvement was needed.
Owner/Trainer
PRIMARY COMPUTER EDUCATION
01.2008 - 08.2010
- Adapted adult learning theories and methodologies to teach senior adults how to set up and maximize the use of their computer and software systems.
- Trouble shoot hardware and software issues.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Maintained relationships with existing clients by providing superior customer service.
Adult Education Teacher
DENVER PUBLIC SCHOOLS / Morey Learning Center
08.2007 - 06.2010
- Facilitated and created the environment to encourage senior adults to feel comfortable and ready to learn new skillsets
- Created learning curriculum, instructional tools, templates, style sheets, guidelines and reference materials, and facilitated adult basic computer and multimedia classes.
- Planned and delivered engaging lessons to adult learners in a classroom setting.
- Created an inclusive classroom environment by encouraging collaboration between students and fostering respect for all learners.
- Integrated technology into the classroom to facilitate interactive learning activities.
Training Coordinator
CARE MANAGEMENT RESOURCES, INC
09.2009 - 01.2010
- Developed and facilitated initial training program for caregivers to ensure compliance with Colorado State Licensure regulations are met.
- Developed course materials including syllabi and lesson plans that aligned with state standards.
- Created the orientation handbook and presentation materials for eight-hour caregiver training sessions in accordance with Colorado State guidelines.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Coordinated with subject matter experts to develop effective training content.
Patient Coordinator
KINETIC CONCEPTS, INC (KCI)
05.2003 - 10.2009
- Established/maintained and coordinated relationships with hospitals, physician offices, case managers, wound care providers and home health agency professionals to provide training on the ordering process for sophisticated, technological wound treatment equipment.
- Organized and scheduled on-site and off-site trainings for staff members.
- Created quick reference learning materials, job aids and facilitated large group training sessions
- Provided and coordinated periodic follow-up training to ensure compliance with KCI software.
- Assisted with the development of efficient office procedures for improved workflow.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Ensured all paperwork related to patient care was completed accurately and timely.
Education
Master’s Degree in Adult Education And Training -
Regis University
05-2009
Bachelor’s degree, Computer Information Systems -
Regis University
12-2008
Skills
- Adult Learning theories and methodology
- Curriculum design and development
- Monitor training effectiveness through observation and evaluation
- Full Microsoft Office Suite Access, Excel, Outlook, PowerPoint and Word
- Adobe Acrobat Pro IX, Photoshop CS6, Captivate, Dreamweaver
- Windows OS
- Technology Integration
- Education Assessments
- Classroom Management
- Group and Individual Instruction
- Innovative Teaching Methods
- Lesson Planning
Certification
- Microsoft Certified Application Specialist Master - Certificate 2016
- TEFL FULLCIRCLE – 120-hour Advanced Certificate in Teaching English as a Foreign Language (TEFL)
- Bridge Linguatec – TEFL - Teaching English as a Foreign Language Certificate
- Regis - Adult Learning and Training Certification
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursTimeline
Applications Instructor
New Horizons
01.2016 - 02.2020
ESL Instructor
CATHOLIC CHARITIES
08.2015 - 05.2016
Sales Support
MARATHON MEDICAL CORPORATION
10.2013 - 03.2014
Computer Instructor
ACCOUNTING AND BUSINESS SCHOOL OF THE ROCKIES
05.2011 - 10.2013
Computer Teacher
FALCON INTERNATIONAL SCHOOL
01.2010 - 05.2011
Training Coordinator
CARE MANAGEMENT RESOURCES, INC
09.2009 - 01.2010
Owner/Trainer
PRIMARY COMPUTER EDUCATION
01.2008 - 08.2010
Adult Education Teacher
DENVER PUBLIC SCHOOLS / Morey Learning Center
08.2007 - 06.2010
Patient Coordinator
KINETIC CONCEPTS, INC (KCI)
05.2003 - 10.2009
Master’s Degree in Adult Education And Training -
Regis University
Bachelor’s degree, Computer Information Systems -
Regis University