Joan Rico
Deerfield Beach,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
6
6
years of professional experience
Work History
General Manager
SA Recycling
Lauderhill, FL
07.2023 - 07.2024
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Tracked monthly sales to generate reports for business development planning.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
NF Supervisor
SA Recycling
Pompano Beach, FL
09.2022 - 06.2023
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Tracked progress on projects and provided timely feedback to staff members.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Directed and supervised team of 15 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
- Complied with company policies, objectives and communication goals.
Laborer Helper
Capital Scrap Metal
Pompano Beach, FL
06.2018 - 12.2020
- Loaded and unloaded equipment, supplies and materials from trucks or other vehicles.
- Inspected completed work for quality assurance.
- Controlled traffic passing near, in or around work zones.
- Operated equipment with strong focus on safety and ground communication.
Education
High School Diploma -
Johan Kepler
Fusagasuga, Colombia11-2011
Skills
- Staff Supervision
- Service Quality Improvement
- Customer Retention
- Operations Oversight
Languages
Spanish
Professional
English
Limited
Timeline
General Manager
SA Recycling
07.2023 - 07.2024
NF Supervisor
SA Recycling
09.2022 - 06.2023
Laborer Helper
Capital Scrap Metal
06.2018 - 12.2020
High School Diploma -
Johan Kepler