Joana Ceniceros
Lockhart,TX
Summary
Proven Sales Associate at Windsor, adept in customer service and cash handling, enhanced store visual appeal and fostered customer loyalty through exceptional relationship-building skills. Excelled in a fast-paced environment, demonstrating outstanding problem-solving and teamwork abilities. Contributed significantly to a positive team atmosphere and customer satisfaction at Guadalajara Restaurant.
Overview
2
2
years of professional experience
Work History
Sales Associate
Windsor
Austin Tx
11.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Hostess
Guadalajara Restaurant
Lockhart, TX
11.2021 - 02.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Lockhart High School
Lockhart, TX05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Stocking and Receiving
Timeline
Sales Associate
Windsor
11.2023 - 05.2024
Restaurant Hostess
Guadalajara Restaurant
11.2021 - 02.2022
High School Diploma -
Lockhart High School