Joana Fernandez
Summary
Driven professional with proven expertise in customer service and front office management, honed at Mind Body Infusion Med Spa. Excelled in inventory control and appointment scheduling, enhancing operational efficiency. Demonstrated exceptional listening skills, ensuring client satisfaction. Achieved significant improvements in file management and customer engagement, contributing to business growth.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Mind Body Infusion Med Spa
03.2024 - Current
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
MUA Sales Representative
MAC Cosmetics
07.2022 - 03.2024
- Sanitized makeup tools to avoid spread of infection.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Scheduled onsite and offsite makeup appointments for clientele.
- Conducted consultations to understand client's desired look.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Strategic sales representative to make the counter sales goal.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Opened loyalty cards and processed payments.
Representative/Secretary/Sales Associate
Paradise Landscape Center
04.2020 - 01.2021
- Assessed customer needs and upsold products and services to maximize sales.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Set up an activated customer account with QuickBooks as well as payment methods and filled important documentation for monthly closing statements.
Education
High School Diploma -
William J. Knight High School
Palmdale, CA06.2020
Skills
- Inventory Control
- Basic accounting
- File Management
- Customer Service
- Front Office Management
- Time Management
- Appointment Scheduling
- Listening Skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
Mind Body Infusion Med Spa
03.2024 - Current
MUA Sales Representative
MAC Cosmetics
07.2022 - 03.2024
Representative/Secretary/Sales Associate
Paradise Landscape Center
04.2020 - 01.2021
High School Diploma -
William J. Knight High School
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