Joana Guel
El Paso,TX
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Snack Attack
El Paso, TX
03.2023 - 09.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
Non- Paid Student Externship
Sun City Kidz Clinic
El Paso, TX
02.2022 - 04.2022
- Performed patient intake duties, including taking vital signs and medical histories.
- Prepared examination rooms with necessary instruments and supplies.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
- Escorted patients to examination rooms and prepared for physician exams.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Education
High School Diploma -
El Paso High School
800 E. Schuster Ave. El Paso, Tx 7990206-2022
High School Diploma -
The Center Of Career And Technology Education
1170 Walnut El Paso, Tx 7993006-2022
Some College (No Degree) -
El Paso Community College
El Paso, TXAssociate of Applied Science -
Southwest University
1414 Geronimo Dr, El Paso Tx 79925Skills
- Customer service
- Active listening
- Task prioritization
- Positive and professional
- Bilingual (English/ Spanish)
- Collaboration and Teamwork
- Time-management
- Problem-solver
Certification
- NHA Certified as a Medical Assistant
- Kaduceus Certificate of Completion: medical billing and coding
- American Heart Association First- Aid: pending
- NHA Certifications for EKG & Phlebotomy- pending
Affiliations
- FCCLA- Family Career and Community Leaders of America
- HOSA- Future Health Professionals
Accomplishments
- SHS- Spanish National Honor Society
- Soccer Captain
References
References available upon request.
Timeline
Server
Snack Attack
03.2023 - 09.2024
Non- Paid Student Externship
Sun City Kidz Clinic
02.2022 - 04.2022
- NHA Certified as a Medical Assistant
- Kaduceus Certificate of Completion: medical billing and coding
- American Heart Association First- Aid: pending
- NHA Certifications for EKG & Phlebotomy- pending
High School Diploma -
El Paso High School
High School Diploma -
The Center Of Career And Technology Education
Some College (No Degree) -
El Paso Community College
Associate of Applied Science -
Southwest University
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