Joana Zavala
Chicago,IL
Summary
Proven track record in enhancing customer satisfaction and inventory management at Swap-O-Rama Market, demonstrating strong organizational skills and a commitment to maintaining a welcoming store environment. Excelled in teamwork and collaboration, effectively coordinating restocking efforts and addressing customer needs with a friendly and helpful demeanor.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Clerk
Swap-O-Rama Market
06.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized strong organizational skills to maintain a clean and welcoming store environment that enhanced the overall shopping experience for customers.
- Assisted in inventory management tasks, ensuring accurate stock levels for optimal store performance.
- Coordinated with supply chain team to ensure timely restocking of popular items, avoiding sales losses due to out-of-stock situations.
- Managed inventory, ensuring products were well-stocked and displayed attractively to catch customers' attention.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
Babysitter
07.2021 - 09.2024
- Played games, worked on puzzles.
- Communicated positively with child and parents.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of child under care.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Curie High School
Chicago, IL06.2021
Skills
Active Learning
Teamwork and Collaboration
Friendly and Helpful
Honest and Dependable
Reliable and Responsible
Inventory and Stocking
Stock replenishment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Babysitter
07.2021 - 09.2024
Customer Service Sales Clerk
Swap-O-Rama Market
06.2021 - Current
High School Diploma -
Curie High School
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