JOANE ALCIN
White Plains,NY
Summary
Patient Access Associate with over three years of experience supporting front-end hospital operations, patient registration, and insurance verification. Known for reliability, strong communication skills, strong communication skills, and maintaining accuracy in high-volume environments. Interested in continued professional growth through leadership, training support, and operational improvement within a healthcare setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Associate
White Plains Hospital (via Right Click Agency - Hospital Hire)
06.2022 - Current
- Serve as a primary point of contact for patients, ensuring accurate registration, insurance verification, and scheduling across multiple departments
- Maintain strict compliance with HIPAA and hospital privacy standards while handling confidential patient information
- Accurately collect and enter patient demographic information into electronic medical records systems
- Communicate patient concerns, questions, and request to appropriate clinical and administrative staff
- Follow established escalation protocols to resolve scheduling, and eligibility issues
- Adapt to changing work flows, call volumes, and department priorities in a fast paced call center environment
- Provided in person support as needed to assist with patient access operations
- Collaborate with team members and leadership to support efficient daily operations and continuous improvement
Behavior Technician
Proud Moments Aba
02.2022 - Current
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
Customer Service Representative
Meenan Oil
10.2020 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Teacher's Aide
REACH Academy
08.2020 - 01.2021
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Teacher’s Assistant
The Learning Experience
01.2018 - 08.2020
- Helped children develop academically, socially, and emotionally by using creative lesson plans and fun circle time activities.
- Planned and lead arts and crafts, reading time, and music for groups of 14 children.
- Administered and documented results of student assessments.
- Maintained tidy and safe classroom environment
- Communicated openly with parents, and conducted parent teacher conferences
- Substituted head teacher position in pre-school classroom
Education
Associates Degree Prerequsites - Radiological Technology Track
Westchester Community College
Valhalla, NY01-2028
Skills
- HIPAA Compliance
- Scheduling & Front Desk Operations
- Multi-line Phone Systems
- Conflict Resolution/ Escalation
- Team Collaboration & Support
- Training & Onboarding Support
- Time Management & Adaptability
- Documentation and Reporting
- Patient Registration
Certification
Cardiopulmonary Resuscitation Certified | July 2020 - Present
Mandated Reporter Training: Identifying and Reporting Child Abuse and Maltreatment | NYS Office of Children and family services | June 2020 - present
Timeline
Patient Access Associate
White Plains Hospital (via Right Click Agency - Hospital Hire)
06.2022 - Current
Behavior Technician
Proud Moments Aba
02.2022 - Current
Customer Service Representative
Meenan Oil
10.2020 - 02.2022
Teacher's Aide
REACH Academy
08.2020 - 01.2021
Teacher’s Assistant
The Learning Experience
01.2018 - 08.2020
Associates Degree Prerequsites - Radiological Technology Track
Westchester Community College