Joane Kim
Oakland,CA
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Motivated Medical Assistant dedicated to delivering quality healthcare to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Diligent in completing continued education credits yearly.
Overview
13
13
years of professional experience
Work History
Server Shift Leader
Alameda Sushi House
Alameda, CA
01.2009 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Education
Medical Assisting
Carrington College California - Sacramento
Pleasant Hill, CA08.2022
High School Diploma -
Encinal High School
Alameda, Ca06.2009
Skills
- Transactions and Cash Handling
- Preventive Maintenance
- Order Accuracy and Delivery
- Customer Needs Assessments
- Conflict and Complaint Resolution
- High-Volume Dining
- Operating EKG Equipment
- Updating Medical Records
- Wound Care
- Administrative Duties
- Examination Preparation
- Patient Relations
- Completing Insurance Forms
- Proper Sterilization Techniques
Languages
Korean
Native or Bilingual
Timeline
Server Shift Leader
Alameda Sushi House
01.2009 - Current
Medical Assisting
Carrington College California - Sacramento
High School Diploma -
Encinal High School
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