Joanie Hung
Orlando,FL
Summary
Experienced Server with a proven track record of delivering exceptional dining experiences in high-volume restaurants. Skilled in menu knowledge, customer service, and team collaboration. Committed to ensuring guest satisfaction and fostering repeat business.
Overview
6
6
years of professional experience
Work History
Traditional Server
Kobe’s Japanese Steakhouse
07.2022 - Current
- Ensure all guests receive prompt and friendly service according to Kobe Japanese Steakhouse standards.
- Work in a team-oriented, high-volume, fast-paced, and guest-centric environment to provide guests with an exceptional dining experience.
- Guide guests through the menu with thorough knowledge of the food, beverages, and ingredients.
Server
Armando’s Italian Restaurant
09.2019 - 07.2022
- Provided expert knowledge of the menu, including daily specials and Italian cuisine, assisting guests with their dining choices.
- Took and processed customer orders accurately, accommodating special requests and dietary restrictions.
- Delivered food and beverages promptly and efficiently, ensuring high-quality service standards.
- Managed multiple tables in a high-paced environment while maintaining exceptional attention to customer needs.
- Suggested wine and beverage pairings from an extensive Italian wine selection to enhance the dining experience.
- Worked closely with kitchen and bar staff to ensure accurate and timely preparation and delivery of orders.
- Handled cash, processed credit card payments, and ensured accurate change according to restaurant policies.
- Maintained cleanliness and organization of dining areas, including clearing and resetting tables for new guests.
- Delivered exceptional customer service, ensuring guest satisfaction and encouraging repeat visits.
Education
Medical Assistance diploma - undefined
Everest University
Orlando, FL01.2009
Skills
- Menu Knowledge and Upselling Techniques
- POS System Operation
- Cash Handling and Payment Processing
- Team Collaboration and Communication
- Multitasking in High-Pressure Environments
- Conflict Resolution and Guest Satisfaction
Languages
Spanish
Full Professional
Timeline
Traditional Server
Kobe’s Japanese Steakhouse
07.2022 - Current
Server
Armando’s Italian Restaurant
09.2019 - 07.2022
Medical Assistance diploma - undefined
Everest University
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