Joanie Mason
Thaxton,VA
Summary
A motivated person pursuing a job as a Call Center Representative where I can use my communication skills to resolve customer issues and foster a positive relationship between the customer and the company.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Waitress
Shenandoah Club
Roanoke, VA
01.2017 - Current
- Provided exceptional customer service in a high-end dining environment.
- Facilitated memorable dining experiences for guests during lunch, dinner, private parties, and catering events in a busy fine dining setting.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas throughout shifts.
Waitress
Buchanan Grill
01.2016 - 01.2017
- Provided exceptional customer service to enhance dining experiences.
- Seated diners, took orders, and delivered food and beverages with accuracy and friendliness, ensuring a positive dining experience.
- Managed food and beverage orders efficiently during busy shifts.
- Maintained cleanliness and organization of dining area and tables.
Waitress
Cloverdale Grill
01.2012 - 03.2013
- Seated diners, took orders, and delivered food and beverages with accuracy and efficiency, ensuring a positive dining experience.
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Assisted in menu preparation and daily specials presentation.
Admin Assistant
Scott-Gallaher Inc
01.2010 - 01.2011
- Filed invoices, directed phone calls, and ordered office supplies, ensuring efficient operations and excellent customer service.
- Managed office correspondence while maintaining effective communication with clients and vendors.
- Organized meetings, prepared agendas, and documented meeting minutes for team discussions.
- Coordinated travel arrangements and itineraries for executives and staff, facilitating smooth logistics for business operations.
Education
General Education -
Liberty High School
Bedford, VA 09.1994 - 05.1998
Skills
- POS Systems
- Customer Interaction
- Customer relationship management
- Attention to detail
- Organized
- Follow instructions
- Quick Learner
Timeline
Waitress
Shenandoah Club
01.2017 - Current
Waitress
Buchanan Grill
01.2016 - 01.2017
Waitress
Cloverdale Grill
01.2012 - 03.2013
Admin Assistant
Scott-Gallaher Inc
01.2010 - 01.2011
General Education -
Liberty High School
09.1994 - 05.1998