JoAnn Cooper
Fairbanks,Alaska
Summary
Mature sales associate with proven expertise at a specialty retail store in livestock and pet feeds/supplies and retail foods and merchandise with Alaskan theme, excelling in customer service and product knowledge. Recognized for dependability, attention to detail and enhancing store presentation and maintaining health standards, while effectively resolving customer issues. Strong teamwork and time management skills contributed to a well-organized inventory and a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Sales Associate
8 Stars Dba Alaska Feed Company
04.2022 - 12.2024
- Assisted customers with product selection, ensuring satisfaction and loyalty.
- Processed transactions efficiently using point-of-sale systems. Demonstrated ability to handle cash, maintain organized till, open and close tills, perform cash drawer balancing.
- Maintained organized inventory, reducing stock discrepancies and improving accessibility.
- Followed supervisor instructions and collaborated with team members to enhance store presentation and merchandising strategies.
- Demonstrated knowledge with product lines so as to answer customer inquiries, direct them to products, and suggest products, and smoothly facilitate checkout.
- Maintained a pleasant, clean, safe environment for customers and staff, with well-stocked shelves per merchandising directives, especially the all important presentation and service area like the front counter area.
- Knowledgeable with Alaska Food Code and standard food safety and management principles especially as to correct stocking of refrigerated/freezer cases, handling of perishable items, monitoring of best buy/expiration dates on food items.
- Skilled at amicably resolving conflicts and problems presented by customers.
- Demonstrated excellent attendance, punctual, dependable.
- Fully focused on the job while on the clock by not using mobile phone to receive or make texts, calls, monitor social media, engage in personal business.
Produce Clerk
Albertson's Safeway
09.2018 - 06.2021
- Ensured freshness and quality of produce through regular inspections and proper storage techniques.
- Assisted customers with product selection, providing recommendations based on preferences and dietary needs.
- Maintained cleanliness and organization in produce section, adhering to health and safety standards.
- Collaborated with team members to restock shelves efficiently, minimizing downtime during peak hours.
Education
Bachelor of Science - Geography Environmental Studies
University of Alaska Fairbanks
Fairbanks, AK05-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Product knowledge
- Health and safety management
Timeline
Sales Associate
8 Stars Dba Alaska Feed Company
04.2022 - 12.2024
Produce Clerk
Albertson's Safeway
09.2018 - 06.2021
Bachelor of Science - Geography Environmental Studies
University of Alaska Fairbanks