Joann Hernandez
San Antonio,TX
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
San Antonio, TX
04.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Associate
Amazon
San Antonio, United States
03.2023 - 09.2023
- Unloaded materials from trucks using pallet jacks.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assisted in loading finished goods onto delivery vehicles as required.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Communicated effectively with team members on matters related to work assignments.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Private Caregiver
Gail Dickman
San Antonio, United States
04.2021 - 01.2023
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Transported clients to doctor appointments, grocery stores, and other necessary destinations.
- Administered prescribed medications according to physician instructions and monitored for adverse reactions.
- Maintained records of client care services provided including changes in condition or treatment plan.
- Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
- Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
- Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
- Helped clients maintain a healthy lifestyle through exercise programs tailored to their needs.
- Ensured proper nutrition by preparing meals according to dietary guidelines set forth by doctors or nutritionists.
Education
Some College (No Degree) - Prenursing Studies
St. Philip's College
San Antonio, TXSkills
- Attention to detail
- Order Picking
- Freight Labeling
- Wrapping and Boxing
- Loading and Unloading
- Pallet Jack Operations
Certification
CNA Certification
Timeline
Customer Service Representative
Spectrum
04.2024 - 09.2024
Warehouse Associate
Amazon
03.2023 - 09.2023
Private Caregiver
Gail Dickman
04.2021 - 01.2023
Some College (No Degree) - Prenursing Studies
St. Philip's College