Joann Mierzwa
Bay Shore,NY
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed as a Server at Dang Bbq. Proven ability to enhance guest experiences through effective communication and order accuracy, while maintaining cleanliness standards and fostering team collaboration in fast-paced environments. Adaptable and reliable, committed to delivering great quality service.
Overview
6
6
years of professional experience
Work History
Server
Dang Bbq
Islip, NY
08.2024 - Current
- Accurately processed orders and managed transactions using POS systems.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in training new servers on menu and service protocols.
- Adapted to changing customer demands and menu items efficiently.
- Resolved customer inquiries and concerns to enhance overall dining experience.
- Assisted management in streamlining daily operations to enhance service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided exceptional customer service in a fast-paced dining environment.
Kitchen Supervisor
PeterPan Diner
Bay Shore, NY
09.2019 - 07.2024
- Supervised kitchen operations to ensure compliance with health and safety standards.
- Trained and mentored kitchen staff on food preparation techniques and quality control.
- Streamlined workflow processes, improving overall kitchen efficiency during peak hours.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
Education
High School Diploma - General Studies
Sonderling High School
Brentwood, NY06.1987
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Team collaboration
- Order accuracy
- Tableside etiquette
- Calm demeanor
- POS operation
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
Timeline
Server
Dang Bbq
08.2024 - Current
Kitchen Supervisor
PeterPan Diner
09.2019 - 07.2024
High School Diploma - General Studies
Sonderling High School