Joann Ramos

• Streamlined customer service operations, promptly resolving complaints and disputes.
• Maintained cleanliness, organization, and safety standards in accordance with company guidelines.
• Trained new employees on store policies, procedures, and customer service protocols.
• Conducted regular performance reviews to assess progress and set individual development goals.
• Managed daily operations, including scheduling shifts and assigning tasks effectively.
• Provided leadership support during peak hours to motivate staff in achieving targets.
• Supervised team members, delivering ongoing training to enhance customer satisfaction.
• Monitored loss prevention efforts to minimize shrinkage and identify theft incidents.

• Analyzed operational data, including sales figures and stock levels, to identify optimization opportunities.
• Ensured compliance with safety regulations and internal policies across store operations.
• Updated visual merchandising displays to enhance customer engagement and boost sales.
• Developed effective staffing schedules to ensure coverage during peak hours.
• Maintained a clean and organized work environment for optimal customer experience.
• Conducted performance reviews with staff to provide constructive feedback on progress.
• Supervised daily store operations, managing opening and closing routines effectively.
• Oversaw inventory management and stocking processes to maintain product availability.

• Conducted regular staff meetings to address performance issues and new initiatives.
• Established weekly and monthly sales goals to drive results.
• Ensured compliance with laws, regulations, safety standards, and company policies.
• Maintained awareness of retail market trends and competitor activities.
• Initiated product training sessions to enhance employee product knowledge.
• Executed merchandising strategies to align displays with seasonal promotions.
• Analyzed sales data to identify trends and optimize strategies accordingly.
• Coached employees through constructive feedback to support career growth.

Established weekly and monthly sales goals to drive performance and achieve results.

• Ensured compliance with applicable laws, regulations, safety standards, and company policies.
• Monitored market trends and competitor activities to inform strategic decisions.
• Developed marketing plans that boosted revenue by 15% within six months.
• Recruited, trained, and managed a team of over 20 employees.
• Mentored staff in handling complicated sales situations and difficult customers.
• Analyzed sales data to identify key trends and adjust strategies accordingly.
• Maintained strong relationships with team members to enhance collaboration.