Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Representative/ Training ManagerReceptionistWork Type
Part TimeLocation Preference
On-SiteRemoteLocation: Lynbrook, NYLong Island,NY
Open to relocation: No
Open To Work
JoAnn Squitieri
Lynbrook,NY
Work Preference
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
44
44
years of professional experience
Work History
Office Manager
St. John Nepomucene
Bohemia, NY
09.2021 - 06.2026
- Managed daily office operations, ensuring efficient workflow and adherence to procedures.
- Coordinated scheduling and appointments for management and staff to optimize time utilization.
- Developed and maintained office filing systems, improving document retrieval efficiency.
- Oversaw inventory management, ensuring adequate supplies for operational needs.
Representative/ Training Manager
Verizon
Garden City, NY
09.1982 - 05.2010
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Coordinated communication between departments to streamline processes and improve workflow.
- Developed training materials for new representatives, fostering knowledge retention and performance improvement.
- Implemented feedback mechanisms to capture customer insights for service enhancements.
Education
Associate of Science - Communications
Adelphi University
Garden City, NYMaster of Science - Business Management
Adelphi University
Garden City, NYSkills
Customer support
Goal-oriented mindset
Customer relations
Data entry proficiency
Client relationship building
Client services
Staff training
Records management
Paperwork processing
Telephone reception
Client service
Cross-functional team development
Timeline
Office Manager
St. John Nepomucene
09.2021 - 06.2026
Representative/ Training Manager
Verizon
09.1982 - 05.2010
Master of Science - Business Management
Adelphi University
Associate of Science - Communications
Adelphi University