Joann Talamona
Bensalem,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
42
42
years of professional experience
Work History
Facilities Coordinator
Jefferson Einstein
09.2002 - Current
- Conducted regular facility inspections to identify repair needs or improvements.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
Facilities Dispatcher
Einstein Medical Center
03.1986 - 09.2002
- Maintained updated and detailed records of calls in physical and electronic database.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Switchboard Operator
Einstein Medical Center
05.1984 - 03.1986
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Connected callers with appropriate professional, department, or business.
Doctor's Dining Room Waitress
Einstein Medical Center
01.1983 - 05.1984
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to team success by assisting fellow servers during busy shifts, fostering a supportive work environment.
- Cultivated warm relationships with regular customers.
- Maintained a clean and organized dining area, ensuring a comfortable environment for patrons.
- Skilled at working independently and collaboratively in a team environment.
Receptionist
Einstein Medical Center
01.1982 - 01.1983
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Little Flower Catholic High School For Girls
Philadelphia, PA06.1983
Skills
- Work Orders
- Vendor coordination
- Calm Under Pressure
- Works well with other Departments
Timeline
Facilities Coordinator
Jefferson Einstein
09.2002 - Current
Facilities Dispatcher
Einstein Medical Center
03.1986 - 09.2002
Switchboard Operator
Einstein Medical Center
05.1984 - 03.1986
Doctor's Dining Room Waitress
Einstein Medical Center
01.1983 - 05.1984
Receptionist
Einstein Medical Center
01.1982 - 01.1983
High School Diploma -
Little Flower Catholic High School For Girls
Similar Profiles
Kali PetiprenKali Petipren
Emergency Room Registered Nurse at Jefferson EinsteinEmergency Room Registered Nurse at Jefferson Einstein
Alex ShubertAlex Shubert
Plumber at Jefferson EinsteinPlumber at Jefferson Einstein
Joyce FarrarJoyce Farrar
Surgical Technologist at Jefferson Einstein Healthcare PhiladelphiaSurgical Technologist at Jefferson Einstein Healthcare Philadelphia