Joann Welch-Wadsworth
DENVER,CO
Summary
Dynamic professional with experience in fast-paced and efficient environments. Skilled in time management and effective communication, ensuring seamless service and customer satisfaction throughout.
Overview
8
8
years of professional experience
Work History
Restaurant Server
Tower Tap and Grill
DENVER, CO
05.2021 - Current
- Managed cash and processed payments efficiently at the register.
- Resolved guest complaints and concerns with professionalism and care.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Provided exceptional service to high volume of daily customers.
- Processed payments from customers using cash registers or POS systems.
- Assisted other servers as needed during peak hours or special events.
- Maintained polite and professional demeanor to encourage an effincient enviroment.
Library Assistant
Colorado Mesa University
Mesa, Colorado
01.2021 - 05.2023
- Assisted patrons with locating resources and navigating library systems.
- Provided support at front desk, answering inquiries and checking out materials.
- Maintained cleanliness and orderliness of study areas and reading rooms.
- Assisted in training new staff on library procedures and resources.
- Utilized digital tools for managing inventory and tracking circulation data.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Answered patrons' questions and assisted in finding materials requested.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Handled daily tasks, facility maintenance and security to support staff members.
- Answered phones to respond to patron inquiries or direct calls appropriately.
Ice Cream Scooper
Sweet Cooies
Denver, Colorado
08.2017 - 04.2019
- Maintained cleanliness and organization of the service area and equipment.
- Assisted in inventory management by restocking supplies as needed.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Greeted customers in a friendly manner and provided excellent customer service.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Communicated inventory needs to supervisors so that supplies were always available during shifts.
Education
Bachelor of Science - International Business
Metropolitan State University of Denver
Denver, COAssociate of Science - Criminal Justice
Colorado Mesa University
Grand Junction, COSkills
- Cash handling
- POS system operation
- Customer service
- Adaptability
- Task prioritization
- Time management
- Effective communication
- Order processing
- Inventory management
- Multitasking
- Memory retention
- Efficient service
- Windows Proficient
Timeline
Restaurant Server
Tower Tap and Grill
05.2021 - Current
Library Assistant
Colorado Mesa University
01.2021 - 05.2023
Ice Cream Scooper
Sweet Cooies
08.2017 - 04.2019
Bachelor of Science - International Business
Metropolitan State University of Denver
Associate of Science - Criminal Justice
Colorado Mesa University