Joanna Aleman
Oxnard,CA
Summary
My objective is to become part of your professional team, where i can perform all front desk and other administrative support duties. I'm detailed oriented with outstanding customer service, communication skills, excellent team player and can work effectively under minimal supervision and meet deadlines under pressure. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Leasing Agent
Parkland Pointe Apartments
04.2022 - 02.2023
- Maintained accurate records of all leases and tenant information
- Prepared invoices for office
- Tenant concerns and conflicts were successfully resolved, which decreased number of unfavorable internet reviews and increased tenant satisfaction
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Distributed and followed up on tenant renewal notices
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Participated in property inspections to prepare for move-ins and move-outs
- Scheduled various contractors to complete needed work on vacant and occupied units
- Invited prospects to fill out application upon completion of property tour
- Kept meticulous records of correspondence between management and tenants
- Verified tenant incomes and other information before accepting lease applications
- Collected rent and tracked resident payments and information in computer system
- Collected monthly rent payments and other fees, always properly recording, and processing money
Line Cook
The Hoppy Monk
07.2021 - 10.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Plated and presented all dishes to match established restaurant standards
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Prepared food items such as meats, poultry, and fish for frying purposes
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Kept kitchen clean and organized by performing daily maintenance tasks
- Followed health, safety and sanitation guidelines while preparing and serving food
- Prepared and cooked meals according to recipes and customer specifications
Sales Associate
TLC & Associates
01.2021 - 07.2021
- Provided great service to customers by quickly and courteously responding to request, inquiries and concerns
- Navigated through multiple computer systems, effectively provided all sell products and services
- Worked on the phone with costumers at a high-volume call center, typed and navigated mouse while listening to the costumers needs
- Listened to customers issues and aided towards resolution
- Assessed customers needs and provided assistance and information on product features
- Remained knowledgeable on products offered and discussed available options
- Server
Texas Roadhouse
06.2017 - 05.2020
- Delivered exceptional, friendly and fast service
- Assisted guest with making menu choices in an informative and helpful manner
- Accurately recorded orders and partnered with team members to serve food and beverages
- Regularly checked on guest to ensure satisfaction with each food course and beverage.
Recreational Aid/ Bartender
Naval Base Ventura County
06.2011 - 05.2017
- Answered phone calls
- Made reservations for parties
- Managed cash over 2,000 dollars
- Prepared alcohol and non-alcohol drinks
- Stocked and prepared garnishes for the drinks and maintained an adequate amount of ice, glasses, and other bar supplies
- Interacted with costumers, took food orders and made recommendations.
New Restaurant Opening Trainer
Buffalo Wild Wings
04.2011 - 06.2016
- Traveled through southern California to help open new restaurants
- Managed 80+ employees
- Responsible for training employees to take food orders, learn the food menu, cash handling, customer service, and the core values of being a Buffalo Wild Wings employee.
Front Desk Receptionist
Ventura Dental Specialty Group
11.2014 - 01.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Called in insurance eligibility
- Answered phone calls
- Confirmed appointments, communicated with clients, and updated client records
- Collected room deposits, fees, and payments
- Maintained confidentiality of sensitive data to protect customer and business information
- Sent faxes
- Used Dentrix G4 software
Education
No Degree - American Sign Language
El Paso Community College Valle Verde
El Paso, TXHigh School Diploma -
Oxnard High School
Oxnard, CA06.2010
Skills
- Dentrix
- Dental Receptionist
- Front Desk
- Phone Etiquette
- Property Leasing
- Food Handling
- English
- Spanish
- American Sign Language
- Lease negotiation and execution
- Community Engagement
- Till Counting
- Move-In Coordination
- Application Verification
Timeline
Leasing Agent
Parkland Pointe Apartments
04.2022 - 02.2023
Line Cook
The Hoppy Monk
07.2021 - 10.2022
Sales Associate
TLC & Associates
01.2021 - 07.2021
Texas Roadhouse
06.2017 - 05.2020
Front Desk Receptionist
Ventura Dental Specialty Group
11.2014 - 01.2015
Recreational Aid/ Bartender
Naval Base Ventura County
06.2011 - 05.2017
New Restaurant Opening Trainer
Buffalo Wild Wings
04.2011 - 06.2016
No Degree - American Sign Language
El Paso Community College Valle Verde
High School Diploma -
Oxnard High School