Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Anderson

Kyle

Summary

Dynamic customer service professional with experience in problem-solving and multitasking. Proven ability to enhance processes through collaboration and feedback, leading to increased efficiency. Recognized for maintaining professionalism under pressure while resolving conflicts, ensuring customer satisfaction and loyalty. Punctual and reliable, committed to delivering exceptional service.

Overview

19
19
years of professional experience

Work History

Customer Service and Driver

Dominos Pizza
09.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Customer Service Counter Representative

Front Desk Customer Agent

Austin Regional Clinic
09.2023 - 09.2024
  • Checked patients in and out for scheduled appointments. Reviewed insurance documents.
  • Recommended changes in process and procedures based on customer feedback.
  • Collaborated with team members to continually improve processes, leading to increased efficiency and productivity.


Customer Service Representative

Pier1 Imports
07.2016 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist and Claims Assistant

Johnston and Associates / OccuSure Claims Services
02.2006 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

High School Diploma -

Lubbock High School
Lubbock, TX
05-1985

Skills

  • Problem-solving
  • Maintenance and repair
  • Punctual and reliable
  • Friendly and outgoing

Timeline

Customer Service and Driver

Dominos Pizza
09.2023 - Current

Front Desk Customer Agent

Austin Regional Clinic
09.2023 - 09.2024

Customer Service Representative

Pier1 Imports
07.2016 - 09.2022

Receptionist and Claims Assistant

Johnston and Associates / OccuSure Claims Services
02.2006 - 06.2022

High School Diploma -

Lubbock High School

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Joanna Anderson