Joanna Avina
Santa Rosa
Summary
Dynamic retail professional with over 7 years of expertise in sales, merchandising, and inventory control, demonstrating a strong commitment to enhancing customer satisfaction. Proficient in beauty consultations and product recommendations, ensuring clients receive tailored advice backed by extensive knowledge of skincare and cosmetics. Skilled in executing planograms to optimize product visibility and store layout efficiency while maintaining adherence to company guidelines through exceptional organizational abilities. Proven track record of fostering collaborative teamwork and effective communication, driving sales performance and achieving store objectives.
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Ulta Beauty
Santa Rosa, CA
10.2020 - Current
- Arranged and display merchandise to promote sales.
- Inventoried stock and requisitioned new inventory.
- Demonstrated use and operation of merchandise.
- Prepared merchandise for purchase and rental.
- Computed sales prices, total purchases and received and processed cash and credit payment.
- Cleaned shelves, counters and tables.
- Exchanged merchandise for customers and accepted returns.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Answered questions regarding store and merchandise.
- Placed special orders, submitted online orders or contacted other stores to find desired items.
- Recommended, select and help locate and obtained merchandise based on customer needs and desires.
- Greeted customers and ascertained what each customer wanted and needed.
Merchandise Stocker
Costco
Santa Rosa, CA
10.2022 - 01.2023
- Stocked merchandise efficiently to ensure optimal product availability and presentation.
- Organized inventory layouts to enhance accessibility and streamline restocking processes.
- Collaborated with team members to execute effective merchandising strategies during peak hours.
- Conducted regular inventory audits, identifying discrepancies to maintain accurate stock levels.
- Assisted in maintaining cleanliness and organization of storage areas to support operational efficiency.
- Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
Merchandise Stocker
Mondelez International
Santa Rosa, CA
06.2020 - 09.2020
- Monitored product expiration dates, ensuring compliance with quality standards and minimizing loss.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
- Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
- Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Cashier / Jewelry Salesman/Shipment Fulfillment
Jcpenney
Santa Rosa, CA
09.2019 - 10.2020
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Employed technology systems to locate products or place online customer orders.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed merchandise returns and exchanges.
Education
High School Diploma -
Montgomery
Santa Rosa, CA05-2020
Skills
- Inventory Control
- Adaptable and Flexible
- Personalized recommendations
- Customer service
- Organization and multitasking
- Sales expertise
- Retail experience
- Attention to detail
- Brand awareness
- Quick learner
LANGUAGES
Spanish
Bilingual
Timeline
Merchandise Stocker
Costco
10.2022 - 01.2023
Beauty Advisor
Ulta Beauty
10.2020 - Current
Merchandise Stocker
Mondelez International
06.2020 - 09.2020
Cashier / Jewelry Salesman/Shipment Fulfillment
Jcpenney
09.2019 - 10.2020
High School Diploma -
Montgomery