Joanna Castellanos
Long Beach,United States
Summary
Branch Manager with a proven track record at Freeway Insurance Agency, enhancing customer loyalty and boosting sales through innovative strategies. Expert in Branch Operations Management and adept at Coaching and Mentoring, demonstrated by significant performance improvements in teams. Skilled in employing Sales Strategies and Customer Service to exceed targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
Freeway Insurance Agency
Hawaiian Gardens, CA
01.2013 - 07.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Dental Assistant
New Smile Dental
Inglewood, CA
12.2011 - 12.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Education
Associate of Science - Business Administration
Compton College
Compton, California12-2023
Associate of Arts - General Studies Social And Behavorial Sciences
Compton College
Compton, California12-2023
Associate of Arts - General Studies Arts And Humanities
Compton College
Compton, California12-2023
Certified Dental Assistant - Dental Assisting
Tri-Cities ROP
Whittier, CA01.2011
High School Diploma -
Jordan High School
Long Beach, CA06.2009
Skills
- Microsoft Windows
- Sales Strategies
- Coaching and Mentoring
- Branch Operations Management
- Customer Service
- Interviewing and Hiring
- Cross-Selling and Upselling
- Shift Scheduling
Education
Long Beach, CA,Whittier, CA
Contact
Long Beach, United States 90805
Certification
- Personal Lines License
Timeline
Branch Manager
Freeway Insurance Agency
01.2013 - 07.2022
Dental Assistant
New Smile Dental
12.2011 - 12.2012
- Personal Lines License
Associate of Science - Business Administration
Compton College
Associate of Arts - General Studies Social And Behavorial Sciences
Compton College
Associate of Arts - General Studies Arts And Humanities
Compton College
Certified Dental Assistant - Dental Assisting
Tri-Cities ROP
High School Diploma -
Jordan High School
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