Joanna Castillo
Palm Desert,CA
Summary
Accomplished professional with a proven track record at Gilman and Vorster Optometry, excelling in customer service and team leadership. Expert in creating welcoming environments and enhancing customer satisfaction. Skilled in staff training and maintaining high standards of professionalism. Achieved significant improvements in service delivery through attention to detail and effective team management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Gilman and Vorster Optometry
07.2016 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Manager
All TM Corp.
04.2013 - 04.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Science - Health Sciences
College of The Desert
Palm Desert, CA12-2025
Skills
- Customer service
- Team leadership
- Attention to detail
- Staff training and development
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Bilingual English, Spanish
- Certificate Of Medical Billing and Coding
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Gilman and Vorster Optometry
07.2016 - Current
Manager
All TM Corp.
04.2013 - 04.2016
Associate of Science - Health Sciences
College of The Desert
Similar Profiles
Gabriëlla Ponte VieiraGabriëlla Ponte Vieira
Human Resource Intern at Tania Vorster (Gritlock)Human Resource Intern at Tania Vorster (Gritlock)
Isabel WarrenIsabel Warren
Preschool Teacher at The Children's Center at Burke Gilman GardensPreschool Teacher at The Children's Center at Burke Gilman Gardens
Joslyn HallJoslyn Hall
Special Education Paraprofessional at Gilman City R-4 School DistrictSpecial Education Paraprofessional at Gilman City R-4 School District