JOANNA CRUZ
Memphis,US
Summary
Customer Service Professional with over 11 years of extensive expertise in operations management and customer satisfaction. Demonstrates proficiency in claims processing, effective communication, and problem-solving, with a proven track record of enhancing customer trust and service excellence. Adept at utilizing bilingual skills and multitasking abilities to facilitate seamless operations and drive customer satisfaction.
Overview
12
12
years of professional experience
Work History
Patient Service Assistant
Church Health Center
Memphis, TN
02.2025 - Current
- Enhanced clinic efficiency by scheduling appointments, managing patient flow, and maintaining accurate medical records.
- Expedited the resolution of billing issues or discrepancies through thorough research and collaboration with insurance representatives.
- Contributed to a positive clinic environment by maintaining a clean, organized, and welcoming reception area for patients.
- Assisted in the reduction of wait times by efficiently managing patient check-ins and checkouts.
- Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
Dispatcher
RXO-Remote
Fife, WA
07.2024 - 12.2024
- Coordinated delivery schedules and driver assignments for optimal efficiency.
- Ensured timely deliveries by maintaining communication with customers and drivers.
- Resolved delivery issues swiftly, enhancing customer satisfaction.
- Utilized location data to assign drivers, improving route efficiency.
- Monitored entire delivery process to ensure seamless operations.
Insurance Claims Adjuster
GEICO-Remote
Renton, WA
09.2022 - 05.2024
- Analyze claims to validate and process efficiently, resolving issues and enhancing customer trust.
- Ensure accurate claims processing by reviewing documentation and policy details, improving satisfaction.
- Facilitate claim filing and provide updates, addressing complaints to maintain service excellence.
Warehouse Manager
Newacme LL
Memphis, TN
03.2018 - 08.2022
- Managed daily warehouse operations, including the coordination of tasks, oversight of label printing, payroll processing, and facilitation of shipping and receiving, ensuring efficient scheduling of pickups.
Front Desk/Medical Assistant
Memphis Children's Clinic
Bartlett, TN
03.2013 - 06.2016
- Provided comprehensive administrative and clinical support, including recording vital signs, managing patient records, administering injections, processing payments, and ensuring a sanitized environment while facilitating appointment scheduling and insurance verification.
Education
Medical Assistant - undefined
Vatterott Career College
Memphis, TN01.2013
Skills
- Customer Service
- Effective Communication
- Problem-Solving
- Active Listening
- Multitasking
- Bilingual
- Claims Processing
- Appointment Scheduling
- Payment Processing
- Operations Management
LANGUAGES
English (Native)
Spanish (Highly proficient)
Timeline
Patient Service Assistant
Church Health Center
02.2025 - Current
Dispatcher
RXO-Remote
07.2024 - 12.2024
Insurance Claims Adjuster
GEICO-Remote
09.2022 - 05.2024
Warehouse Manager
Newacme LL
03.2018 - 08.2022
Front Desk/Medical Assistant
Memphis Children's Clinic
03.2013 - 06.2016
Medical Assistant - undefined
Vatterott Career College