Joanna Dzieglewicz
Ball Ground,GA
Summary
Dedicated Patient Referral Coordinator with over 9 years of experience in patient care and customer service. Skilled in coordinating referrals and training staff, ensuring seamless communication between patients and providers to optimize operational efficiency.
Overview
20
20
years of professional experience
Work History
Patient Referral Coordinator
Atlanta Gastroenterology Associates LLC.
Cumming, GA
05.2016 - Current
- Coordinated patient referrals among specialists, ensuring timely appointments and effective communication.
- Managed insurance verification processes to streamline patient intake and minimize delays.
- Developed and maintained referral tracking systems for accurate patient follow-up and reporting.
- Collaborated with clinical teams to address patient inquiries and resolve referral-related issues efficiently.
- Trained new staff on referral protocols and best practices to enhance operational efficiency.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Worked with patients to schedule tests and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Sales Associate
Belk Department Store
Cumming, GA
04.2006 - 05.2016
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to create visually appealing product displays, driving sales and enhancing store aesthetics.
- Trained new sales associates on company policies, product knowledge, and effective sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
GED -
Hazel Park
Hazel Park, MIAssociate -
Wayne State University
Detroit, MISkills
- Maintaining confidentiality
- Follow-up coordination
- Scheduling appointments
- Insurance verification
- Data entry proficiency
- Referral tracking
- Customer service
- Attention to detail
- Multitasking
- Patient care
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Follow-up care
- Scheduling
- New hire training
- Medical record requests
- Problem-solving
- Punctual and hardworking
Languages
Polish
Native or Bilingual
Timeline
Patient Referral Coordinator
Atlanta Gastroenterology Associates LLC.
05.2016 - Current
Sales Associate
Belk Department Store
04.2006 - 05.2016
GED -
Hazel Park
Associate -
Wayne State University