Joanna Frranco
Summary
enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Thai Norcross
06.2022 - 02.2024
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Checked guests' identification before serving alcoholic beverages.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Waiter
Italy's Pizza
03.2020 - 05.2022
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Grayson High School
Loganville, GA05.2024
Skills
- bilingual(Spanish)
- Team Player
- Menu Recommendations
- Warm and Friendly
- Safe Food Handling
- Fine Dining
- Professional Appearance
- Cleanliness
Timeline
Restaurant Waiter
Thai Norcross
06.2022 - 02.2024
Restaurant Waiter
Italy's Pizza
03.2020 - 05.2022
High School Diploma -
Grayson High School