Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joanna Gallegos

Edinburg,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Office Specialist

Aptus Therapy
11.2022 - 07.2023
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Used WebPT to schedule appointments for doctor visits and procedures.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Dental Assistant

Dr Wilcox- Pediatric Dentistry
04.2014 - 11.2015
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [multiple] procedures daily.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.

Customer Service Representative

Teleperformance
05.2013 - 05.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Applied Science - Medical Assisting

South Texas College
McAllen, Texas
12.2023

Skills

  • CPT Coding
  • CPR Certified
  • Administering Medications
  • Answer Telephones
  • Electronic Health Records Systems
  • Insurance Authorizations

Certification

  • CMA - Certified Medical Assistant
  • First Aid/CPR Certified

Timeline

Medical Office Specialist

Aptus Therapy
11.2022 - 07.2023

Dental Assistant

Dr Wilcox- Pediatric Dentistry
04.2014 - 11.2015

Customer Service Representative

Teleperformance
05.2013 - 05.2014

Associate of Applied Science - Medical Assisting

South Texas College

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Joanna Gallegos