Joanna Hernandez
Elgin,IL
Summary
Dynamic Assistant Store Manager with a strong background in retail management, recognized for driving team performance and optimizing operational strategies. Achieved notable increases in customer satisfaction and sales through effective conflict resolution and comprehensive employee training programs. Proficient in inventory management and recruitment, committed to cultivating a motivated workforce.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dicks Sporting Goods
Algonquin, IL
02.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Assistant Department Manager
Nordstrom
Schaumburg, IL
05.2022 - 01.2023
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Developed strategies to improve customer service, performance, and productivity.
- Fostered a culture of continuous improvement, encouraging innovation and best practices in merchandising operations.
- Collaborated with other departments to ensure efficient workflow throughout the organization.
- Participated in strategic planning initiatives related to the growth of the business.
Assistant Store Manager
Kohls Department Store
West Dundee, IL
01.2021 - 03.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Department Lead
Kohls Department Store
West Dundee, IL
05.2017 - 01.2021
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Excelled in exceeding daily credit card application goals.
- Received incoming shipments and reviewed merchandise against purchase orders.
- Coordinated seasonal merchandise changes and updates in line with fashion trends and consumer demand.
Education
Associate of Applied Science - Human Services
Elgin Community College
Elgin, IL05-2025
Skills
- Customer service
- Team leadership
- Conflict resolution
- Employee training
- Sales strategies
- Team building
- Operational planning
- Recruitment and hiring
- Inventory management
- Accurate cash handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- 40 hours of Domestic Violence Training
Affiliations
- Member of Hispanic Serving Institution Planning Steering Team, at Elgin Community College
- Human Services Club Vice President
Accomplishments
- CURIC fellow for 2024, (Center for Undergrad Research, Innovation and Creativity), created and hosted an event with another undergrad with a focus on violence against women in Mexico.
Timeline
Assistant Store Manager
Dicks Sporting Goods
02.2023 - Current
Assistant Department Manager
Nordstrom
05.2022 - 01.2023
Assistant Store Manager
Kohls Department Store
01.2021 - 03.2022
Department Lead
Kohls Department Store
05.2017 - 01.2021
Associate of Applied Science - Human Services
Elgin Community College
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