Joanna Hoffman

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained updated and detailed records of calls in physical and electronic database.
• Coordinated logistics for field units, optimizing routes for faster response times.

• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained updated and detailed records of calls in physical and electronic database.
• Monitored flow of paperwork and directed information to appropriate departments.
• Received new orders, prepared documentation, and assigned personnel.
• Tracked and monitored vehicle performance and maintenance.
• Communicated with customers to provide delivery updates and resolution.

Dispatching Performed customer service by taking,diagnosing service issues then scheduling service and/or maintenances job call throughout the county area. Dispatched calls to technicians the performed follow up to complete or reschedule service or part installation. I secured ,reviewed and audited technician time sheets.

Reception Data Entry I answered the firms main lines, I quality checked then performed data entry to prepare job proposals for owner and invoicing,

• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained updated and detailed records of calls in physical and electronic database.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Improved dispatch system efficiency with implementation of new scheduling software.
• Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.