Joanna Kallenekos
Moriches,NY
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and devoted to delivering memorable dining experiences.
Overview
6
6
years of professional experience
Work History
Server
Sunsets at Senix
Moriches, New York
07.2024 - Current
- Manages guest orders and timely service, achieving high satisfaction by employing quick learning
- Keeps guests up-to-date with new seasonal food and cocktail menus and informing them of any specials.
- Tracks service performance to fine-tune workflow and resolve operational gaps, generating measurable process improvements.
- Ensures all guest get their individual needs met within kitchens allowable limits.
- Innovates table layout adjustments and flow strategies to avert bottlenecks, maintaining optimal seating turnover and consistency.
- Enters orders accurately into pos system while verbally communicating any special modifications to kitchen.
- Maintains communication with staff, kitchen, and manager at all times to ensure smooth dining experience for all guests.
- Makes guests feel welcome and accommodated.
- Implemented detailed table management and inventory alerts, optimising resource use and minimising waste during peak periods.
Server
Southpaw Brewing Company
Yaphank, New York
09.2023 - 03.2024
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Memorized menu to help diners make informed meal choices.
- Streamlined dining flow by organizing seating and mentoring new staff, boosting team cohesion and guest satisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Processed payments and completed register transactions accurately.
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to request.
- Created personal relationships with guests, ensuring return visits in order to build customer base
Server
Applebee's
Shirley, New York
09.2021 - 10.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Processed payments and completed register transactions accurately.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Persuaded or influenced guest purchase by enticing with higher margin item and add-ons.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Presented menus to answer questions about items and make recommendations.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Server
IHOP
Riverhead, New York
09.2019 - 03.2020
- Served customers efficiently, boosting satisfaction and driving repeat visits.
- Resolved customer complaints and inquiries in a timely manner
- Exercised focus and concentration to keep track of tables and remember orders.
- Managed orders and ensured timely delivery, enhancing dining experience.
- Collaborated with kitchen staff, reducing wait times and improving service flow.
- Used focus and memorization skills to keep track of tables and remember orders
- Resolved customer complaints swiftly, maintaining high service standards.
- Ensured seamless transitions in rush hours, proactively addressing minor issues and streamlining flow
Education
High School Diploma -
Forest Hills High School
Forest Hills, NY06-2009
Skills
- Communication skills
- Attention to detail
- Exceptional customer service
- Team collaboration
- Upselling techniques
- Conflict resolution
- Guest engagement
References
Available upon request
Timeline
Server
Sunsets at Senix
07.2024 - Current
Server
Southpaw Brewing Company
09.2023 - 03.2024
Server
Applebee's
09.2021 - 10.2023
Server
IHOP
09.2019 - 03.2020
High School Diploma -
Forest Hills High School