JoAnna Keenum

Delivering grocery and household items to customers, as well as doing their actual shopping for them

Assisted members with orders and shipping details as well as completing replacements or warranty issues. Assisted with online shopping.and logistics of deliveries.

• Answered inbound calls regarding pharmacy benefit questions. Explained benefits for commercial and Part D plans.
• Took orders for medication to be delivered by mail. Assisted traditional and specialty customers to ensure delivery of prompt medications.
• Worked closely with staff to support additional needs such as prior authorizations or appeals.

• Handled customer concerns, issues with services and billing for US Cellular and Windstream Internet clients.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered incoming calls providing frontline customer support or assistance with product and service transactions.

• Performed morning prep including slicing vegetables and making salads
• Greeted customers and provided friendly customer service.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Processed customer payments quickly and returned exact change and receipts.