Joanna Madrigal
Sacramento,CA
Summary
Detail-oriented management services technician with extensive experience in case management and customer service. Proven ability to resolve inquiries and streamline processes, contributing to improved efficiency and enhanced team collaboration.
Overview
10
10
years of professional experience
Work History
Management Services Technician
Department of Child Support Services
07.2024 - Current
- Resolved participant web inquiries, SSN and DOB updates, and other manual workloads to enhance service delivery
- Addressed customer inquiries via phone regarding child support cases, ensuring timely and accurate responses
- Provided customers with current information on procedures and case management, clarifying resolution timeframes
- Collaborated with management teams to resolve operational issues with the automated system
- Assisted in training new staff on department policies and procedures
- Created PowerPoint presentations on procedures and facilitated meetings
Teacher Assistant/Office Assistant
CDCR-Folsom State Prison
Represa
09.2019 - 06.2024
- Supported teachers with classroom tasks by organizing books, supplies, and copies to enhance instructional efficiency.
- Researched student files to assess educational levels for appropriate placement in educational programs.
- Scanning certificates into the inmate files, testing inmates for Vocational classes, and keeping record of inmate test scores
- Reviewing Memos, Timesheets, and End of the Month paperwork before submitting
- Purchasing for the Education Department and being aware of how much is in the budget to spend
- Monitored staff attendance and maintained accurate records of leave balances to ensure compliance with policies.
Infant Teacher
KinderCare Learning Center
12.2015 - 09.2019
- Planned and implemented age-appropriate learning activities for infants.
- Developed nurturing relationships with infants and their families to foster trust.
- Monitored infant development and documented progress in individual portfolios.
- Organized classroom environment to facilitate smooth transitions during drop-off and pickup.
- Cleaned and sanitized toys, prepared bottle warmers, labeled individual children’s items with names and dates, and recorded naps, feedings, and diaper changes.
Education
A.S. - Administration of Justice
Sacramento City College
Sacramento, CA05-2021
High School Diploma -
Sheldon High School
Sacramento, CA05-2012
Skills
- Project management
- Case management
- Organizational skills
- Time management
- Attention to detail
- Problem solving
- Customer service
- Bilingual communication
- Multitasking
- Adaptability
- Efficient
- Communication skills
Languages
Spanish
Professional
Timeline
Management Services Technician
Department of Child Support Services
07.2024 - Current
Teacher Assistant/Office Assistant
CDCR-Folsom State Prison
09.2019 - 06.2024
Infant Teacher
KinderCare Learning Center
12.2015 - 09.2019
A.S. - Administration of Justice
Sacramento City College
High School Diploma -
Sheldon High School