Michaeleen Mason-Gale
Roseville,CA
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Summary
Dedicated and results-orientated customer service representative with a proven track record of delivering exceptional customer experiences. Adept at handling inquiries, resolving issues and building positive customer relationships. Demonstrated success in meeting and exceeding customer satisfaction goals. Seeking to contribute strong communication and problem solving skills to a dynamic customer service team.
Overview
8
8
years of professional experience
Work History
Management Services Technician
California Department Of Motor Vehicles
04.2023 - 03.2024
- Maintained high-quality service standards by closely monitoring employee performance and providing constructive feedback.
- Established effective reporting mechanisms, allowing for accurate tracking of progress against established benchmarks and goals.
- Collaborated with cross-functional teams to ensure seamless integration of efforts toward common objectives.
- Mentored junior staff members in the development of key skill sets, thereby enhancing their overall career growth within the organization.
Assistant Manager
Power Market Chevron
10.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Power Market Chevron
08.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
Express Employment Professionals
08.2017 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Retail Sales Associate
St. Vincent De Paul Thrift Store And Donation Center
10.2015 - 08.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Certification - Paralegal Studies
12.2021
Bachelor of Arts - Liberal Arts And Sciences
06.2001
Skills
- Effective communication
- Data analysis
- Customer service
- Technical proficiency
- Conflict resolution
- Multitasking
- Time management
Timeline
Management Services Technician - California Department Of Motor Vehicles
04.2023 - 03.2024
Assistant Manager - Power Market Chevron
10.2021 - 11.2022
Customer Service Representative - Power Market Chevron
08.2019 - 01.2021
Administrative Assistant - Express Employment Professionals
08.2017 - 01.2019
Retail Sales Associate - St. Vincent De Paul Thrift Store And Donation Center
10.2015 - 08.2017
San Francisco State University - Certification, Paralegal Studies
University of Connecticut - Bachelor of Arts, Liberal Arts And Sciences