Joanna Martin
Miami,Florida
Summary
Driven and bilingual professional with a proven track record in customer service and problem-solving, honed across roles at Kelly Education Services and leading retail brands. Excelled in teamwork and collaboration, boosting customer satisfaction and loyalty. Skilled in cash handling and register operation, adept at enhancing store efficiency and sales performance.
Overview
2
2
years of professional experience
Work History
Substitute Teacher
Kelly Education Services
11.2023 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Tutor
Self-employeed
06.2022 - Current
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Sales Associate
Under Armour
11.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Hollister
06.2022 - 11.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL05.2025
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06.2022
Skills
- Customer Service
- Problem-solving skills
- Teamwork and Collaboration
- Bilingual in Spanish and English
- Cash Handling
- Cash Register Operation
Timeline
Substitute Teacher
Kelly Education Services
11.2023 - Current
Sales Associate
Under Armour
11.2022 - 12.2023
Tutor
Self-employeed
06.2022 - Current
Sales Associate
Hollister
06.2022 - 11.2022
Associate of Arts - Business Administration And Management
Miami Dade College
High School Diploma -
G. Holmes Braddock Senior High School