Joanna Rangel
Fairfield,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BDC Representative
Ford Lincoln Fairfield
07.2022 - Current
- Identify and solve problems with minimal guidance to minimize disruptions to business.
- Develop strong business relationships to provide service and value beyond customer expectations.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions in setting appointments, managing rental vehicles and communicating to guest.
- Record accurate and efficient records in customer database utilizing TSD and CDK software.
Brand Operations Manager
Victoria's Secret PINK
10.2018 - 06.2022
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Researched and identified new opportunities for product and brand development.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management with team associates.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Checked documents for accuracy and compliance, such as bank deposits, flex hours, and shipping paperwork.
Seasonal Worker
Michael Kors Outlet
10.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Public Safety Academy
Fairfield, CA06.2018
Skills
- Organizational skills
- Verbal and written communication skills
- Critical thinking
- Clerical Support
- Google and CDK Software Proficiency
- Appointment setting
- Telephone etiquette
- Computer literacy
- Team collaboration
- Multitasking
Certification
- First Aid/CPR - 2018
- Basic Life Support and First Aid Training - 2018
Timeline
BDC Representative
Ford Lincoln Fairfield
07.2022 - Current
Seasonal Worker
Michael Kors Outlet
10.2020 - 01.2021
Brand Operations Manager
Victoria's Secret PINK
10.2018 - 06.2022
High School Diploma -
Public Safety Academy
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