Joanna Rapp
Killinger Enterprises LTD
Eden,ID
1
Language
10
years of professional experience
Responsible and organized individual with a versatile background in service. Recognized for a positive attitude and strong multitasking capabilities, committed to delivering quality service and fostering customer relationships. Willing to learn new skills and adapt where needed for the company to be successful.
Work History
Lead Server
2 Years 7 Months- Supervised a team of servers, maintained service standards and enhanced customer satisfaction.
- Trained new staff on menu knowledge, service procedures, and POS system usage.
- Coordinated dining room operations during peak hours to optimize efficiency and guest experience.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and quality control standards.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Mortgage Field Inspector
9 Years 5 Months- Collaborated with stakeholders to resolve discrepancies and streamline inspection processes.
- Enhanced the accuracy of property condition reports by taking high-quality photographs that accurately captured the state of each inspected property.
- Provided exceptional customer service while working closely with clients, listening attentively to their needs, and addressing issues quickly.
- Ensured compliance with all safety regulations during inspections, prioritizing personal safety and reducing potential liabilities for the company.
- Reduced processing time through effective organization and multitasking abilities while managing multiple property inspections simultaneously.
Assistant Teacher
5 Years 8 Months- Supported classroom management by implementing effective behavior strategies to foster a positive learning environment.
- Assisted in assessing student progress, providing feedback to enhance academic performance and personal growth.
- Led small group activities, encouraging cooperative learning and critical thinking among students.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Education
Associate of Science - Secretarial
Business Management Entrepreneurship - Business Management
Skills
Customer service
Organization and efficiency
Office equipment use
Attention to detail
Word and Excel
Team leadership
Data Entry
Office equipment knowledge
Typing speed 40 WPM
Word and Excel
Order processing
Languages
Spanish
Elementary
Timeline
Lead Server
Pizza Factory
03.2024 - CurrentRead More
Mortgage Field Inspector
Killinger Enterprises LTD
05.2017 - CurrentRead More
Assistant Teacher
Accelerated Christian Education
09.2016 - 05.2022Read More
College of Southern Idaho
Business Management Entrepreneurship from Business Management
Read More
West Coast Baptist College
Associate of Science from Secretarial
Read More