Joanna Reza
San Pedro,CA
Summary
Energetic and detail-oriented student actively pursuing studies in communications with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Barista Shift Lead
Sirens Java & Tea
San Pedro
04.2023 - Current
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Provided excellent customer service and ensured all customers left satisfied.
- Resolved customer complaints or referred them to a manager as needed.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Maintained clean work environment by enforcing sanitation standards.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
Education
High School Diploma -
San Pedro Senior High School
San Pedro, CA06-2021
Some College (No Degree) -
California State University - Fullerton
Fullerton, CASkills
- Opening and closing procedures
- Organizational Skills
- Effective Communication
- Professionalism
- Team Collaboration
- Food safety understanding
- Food and Beverage Service
- Cash Handling
- Attention to Detail
- Menu Memorization
- Food Running
- Positive and professional
- Friendly and outgoing
Languages
English
Professional
Spanish
Professional
Timeline
Barista Shift Lead
Sirens Java & Tea
04.2023 - Current
High School Diploma -
San Pedro Senior High School
Some College (No Degree) -
California State University - Fullerton
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